Guest Services Officer
1 week ago
Winsland Serviced Suites by Lanson Place
Front Desk
**Guest Services Officer**:
**Responsibilities**:
- Be familiar with the established policies and procedures of the Serviced Residences
- Ensure smooth running of day-to-day operations
- Handle check-in and check-out
- Process guest folios and payment collections
- Develop and maintain good rapport with residents: ensures all residents are well looked after and cared for
- Implement planned activities and regular resident events
- Attend to residents’ needs promptly
- Handle residents’ complaints immediately with prompt follow-up
**Job Requirements**
- Have a minimum of 1 year experience in Hospitality Front Office operations
- Able to handle luggage
- Excellent interpersonal and communication skills
- Good knowledge of computer and PMS
- Customer service oriented, a team player, an eye for details
- Ability to work independently with mínimal supervision
- Ability to handle difficult situations with positive results
- Shift work required (5 days work shift)
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