Guest Service Officer

1 week ago


Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

**Summary**

Guest Services Officer focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel.

**Responsibilities**:

- Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
- Assist guests with check-in and check-out, and other cashiering duties
- Register guests and assigns rooms according to their reservation confirmation
- Work towards maximising room revenue by upselling higher room categories to guests whenever possible
- Maintain the privacy of all guests by ensuring their details are kept strictly confidential
- Understand all room types and work with Housekeeping to manage room status effectively
- Adhere to proper credit matters and cash handling policies and procedures
- Understand the usage of internal communication logs to communicate effectively with other colleagues
- Assist to perform Executive Lounge and Concierge duties whenever required
- Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
- Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
- Be familiar with hotel products and services and recommend to guests accordingly
- Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
- Maintain complete knowledge of all hotel products and services
- Maintain the cleanliness and neatness of the Front Office areas
- Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
- Attend all briefings, meetings and trainings as assigned by management
- Perform other reasonable duties as assigned by the management

**Qualifications / Experience**
- Secondary / High school education
- Good reading and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- No experience is required, training will be provided
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times


  • Guest Service Officer

    2 weeks ago


    Singapore BEVERLY HOTEL PTE. LTD. Full time

    **Job Highlights**: - Positive Working Environment - Fixed Allowances - AWS + Quarterly Performance Incentive Bonus - Career Growth **Guest Service Officer Job Description**: A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in creating...


  • Singapore Andaz Singapore Full time

    Summary Join us at Andaz Singapore, the first Andaz hotel in South East Asia! Andaz meaning “personal style” in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore, strategically located in the city's Ophir-Rochor district, sets to offer the rich cultural experiences embedded in the neighborhood,...


  • Singapore COMMEASURE PTE. LTD. Full time

    Reddoorz is southeast Asia's largest and fastest growing, technology-driven hotel management & booking platform. With over 2000 properties across Southeast Asia, our vision is to enable people to travel more and provide an affordable, reliable stay in all major cities and destinations. Customers who book RedDoorz can expect to enjoy a great experience...


  • Singapore 8 ON CLAYMORE Full time

    **Job Highlights**: - Meal allowance provided - Attractive packages - Bonus & AWS provided - 5 days Shift Work - Responsible for greeting every guest upon arrival - Prepare documents and keys required for registration - Register arriving guests and assign rooms - Process guests' departures, calculate charges and receive payments - Make, confirm, cancel and...


  • Singapore Andaz Singapore Full time

    Summary Come join us to express your Andaz as **Guest Services Officer - Telephone Operator**(conventionally known as Call Centre) if the following describes you. You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new...


  • Singapore NOSTALGIA HOTEL PTE. LTD. Full time

    Always greet guests in a friendly and professional manner according to Hotel standards - Engage each guest as a unique individual and listen attentively to their requests - Perform accurate check-in s and check-outs of guests daily - Answer the telephone in a timely and professional manner - Make reservations over the phone and in person - Run daily reports...


  • Singapore RL SHAN PTE. LTD. Full time

    Perform all Front Desk related duties including but not limited to prompt and efficient check-in and check-out of guests, credit checks, guest folio checks, guest profile maintenance professionally and in accordance to company's policies and procedures. - Create and update new room bookings in system, send out guest confirmation, make any necessary amendment...


  • Singapore DESTINATION SINGAPORE BEACH ROAD Full time

    **PRIMARY OBJECTIVES** - To perform check in and check out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out. - To attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction. - To be smart and tidy in personal appearance. - To greet and welcome all guests’ with a smile...


  • Singapore GRAND MERCURE ROXY HOTEL Full time

    Roles & ResponsibilitiesDuties and Responsibilities· Attend to all guests' check-in by confirming reservations, assigning room, issuing and activating room key.· Attend to guests' check-outs including resolving any late and disputed charges.· Process all payment types such as room charges, cash, checks, debit, or credit.· Assist guests with directions...


  • Singapore ANDAZ SINGAPORE Full time

    Come join us to express your Andaz as **Team Leader Guest Services Officer - Guest Services Centre **(conventionally known as Call Centre) if the following describes you. You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new...