Guest Service Officer

2 weeks ago

Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

**Summary**

Guest Services Officer focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel.

**Responsibilities**:

- Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
- Assist guests with check-in and check-out, and other cashiering duties
- Register guests and assigns rooms according to their reservation confirmation
- Work towards maximising room revenue by upselling higher room categories to guests whenever possible
- Maintain the privacy of all guests by ensuring their details are kept strictly confidential
- Understand all room types and work with Housekeeping to manage room status effectively
- Adhere to proper credit matters and cash handling policies and procedures
- Understand the usage of internal communication logs to communicate effectively with other colleagues
- Assist to perform Executive Lounge and Concierge duties whenever required
- Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
- Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
- Be familiar with hotel products and services and recommend to guests accordingly
- Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
- Maintain complete knowledge of all hotel products and services
- Maintain the cleanliness and neatness of the Front Office areas
- Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
- Attend all briefings, meetings and trainings as assigned by management
- Perform other reasonable duties as assigned by the management

**Qualifications / Experience**
- Secondary / High school education
- Good reading and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- No experience is required, training will be provided
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times

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