Talent & Culture Officer

**Sofitel and its Ambassadors**

The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

**Primary Responsibilities**

**Helps to maintain AccorHotels Culture**
- Ensure that the guest is at the center of everything that Talent & Culture does;
- Share the vision and strategy of AccorHotels, the brand and the hotel, to all employees;
- Ensure that all team members feel trusted and valued for their contribution.

**Employer Branding**
- Help to coordinate activities for attracting talent to the hotel;
- Assist to maintain relationships with local schools and colleges;
- Engage in social media to promote the hotel as the best place to work;
- Compile monthly articles for publication in internal communication network.

**Recruitment and Selection**
- Support the Talent & Culture leader to ensure that the hotel has the right talent in the right role;
- Engage in processes in finding talent insider and outside the organization;
- Coordinate selection and recruitment of Supervisory and Front Line positions to ensure a smooth onboarding experience;
- Support schemes to reduce / minimize the turnover rate;

**Induction and Onboarding**
- Ensure new talent feel welcome and all documentation as well as team members are prepared for the new talent arrival;
- Coordinate orientation programs and three month training plans;
- Ensure there is support for each and every new talent from T&C team;
- Seek feedback from new talent in their first month of employment;
- Coordinate probationary reviews and provide feedback to talent / management.

**Performance Assessment and Feedback**
- Coordinate annual performance appraisal process in line with the performance review process;
- Support an environment which supports open ongoing feedback for better performance;
- Celebrate team and individual success;
- Coordinate setting objectives and goals for Front Line talent.

**Learning and Development**
- Coordinate training for future skill requirements and not just current;
- Evaluate the effectiveness of the training by communicating with Front Line talent;
- Support talent to have access to learning opportunities both on job and off job.

**Talent Potential Identification**
- Coordinate the use of talent assessment; process to ensure the right person is in the right role and / or recognized for future roles.

**Career Management**
- Provide communication on career paths available with AccorHotels;
- Ensure vacancies within AccorHotels are displayed for all to apply.

**Culture Diversity and Inclusion**
- Demonstrate the AccorHotels values in all behaviors with the hotel team;
- Adhere to the AccorHotels Ethics and CSR Charter;
- Support diversity in the selection of talent ensuring equality of treatment based on competencies;
- Involvement in corporate diversity programs such as Women at AccorHotels; Generation and He for She and support through active participation in any associated activities.

**Policies and Procedures**
- Follow the Talent & Culture policies & procedures including Keys to Success;
- Ensure departmental Keys to Success are implemented throughout the hotel;
- Communicate on Talent & Culture policies and procedures to all talents;
- Support a safe working environment by ensuring local regulations are upheld for workplace health and safety;
- Participate in regular fire drills, evacuations and training on safety and emergency procedures;
- Have a thorough understanding of the AccorHotels crisis procedures and follow these in times of need (APACHE).

**Reward and Recognition**
- Coordinate effective talent related activities and motivational programs;
- Coordinate internal talent events to ensure talent engagement and promote a good and efficient working atmosphere;
- Implement programs to recognize key events in the lives of our talent including birthdays, marriages, births and loss of loved ones.

**Compensation and Benefits**
- Maintain job descriptions and job specifications relevant with current of skill requirements;
- Maintain accurate, confidential records on employees encompasing talent & culture policies.

**Flexibility and Welfare**
- Support department to implement flexible work practices where possible;
- Support that adequate staff benefits and amenities are monitored;
- Individualise and