Hotel Guest Service Officer

4 days ago


Central Singapore One Vogue Pte Ltd Full time

Job Responsibilities:

- Greet and welcome guests to the hotel in a professional and friendly manner.
- Process guest check-ins and check-outs in an efficient and accurate manner.
- Respond to guest inquiries and complaints in a prompt and courteous manner, resolving issues to the guest's satisfaction.
- Accurately input guest information, reservation amendments, and requests into the Front Desk System.
- Ensure that all hotel procedures are followed in accordance with established standards.
- Maintain knowledge of hotel facilities, services, and events to provide accurate information to guests.
- Assist with handling and securing guest valuables, lost and found items, and other guest requests.
- Perform any other duties as assigned by the supervisor or manager.

Job Requirements:

- Have relevant experience in customer service within the hotel industry
- Be able to work shifts and weekends
- Possess proficiency in MS Office
- Possess good communication skills in English and Mandarin
- Be located in Central Singapore

Hestia

R22107842

One Vogue Pte Ltd | 19C9629

**Salary**: $1,800.00 - $2,300.00 per month

Schedule:

- Day shift
- Holidays
- Night shift
- Weekend availability

Work Location: One location



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