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Hotel Guest Service Officer

3 weeks ago

Singapore THE SULTAN HOTEL PTE. LTD. Full time

Before submitting your resume, kindly take note to include the following information or it will not be considered:

- Current and expected salary (please separate base salary from any allowances/ bonuses/ etc.)
- Relevant experience and references (if available)

**The Sultan Hotel**

**Front Office Guest Service Officer (Full Time)**
- 5-day work week, including rotating weekends and public holidays (off days for public holidays will be provided in lieu)
- Rotating 8-hour shifts

**Responsibilities**:

- Registering all hotel guests and maintaining accurate cashier shifts
- Communicating and assisting hotel guests with all requests and needs
- Communicating with different departments to service guest requests
- Ensuring smooth running of front desk operations during shift
- Ensuring smooth transition between front office shifts
- Abidance by Standard Operation Procedures (SOPs)
- Maintaining and improving all aspects of hotel guest relations
- Maintaining the integrity of the hotel’s image

Job Benefits

**FULL TIME (upon confirmation)**
- Competitive base salary
- Monthly meal allowance
- Profit-sharing scheme eligibility ($100 - $500 per month)
- Medical allowance
- Paid Annual Leave from 10 days
- Friendly and warm work environment

Applicant Requirements
- **An excellent command of the English language is a must**:

- Applicants must be willing to work public holidays and weekends (with off days provided in lieu for public holidays)
- Applicant should be disciplined, service and people-oriented, and be comfortable interacting with an international clientele