Guest Service Officer

4 weeks ago


Singapore NSK HOTEL PTE. LTD. Full time
Roles & Responsibilities

The Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.

Primary Responsibilities:

  • Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
  • Assist in the loading and unloading of guests' luggage (upon guests' arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.
  • Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.
  • Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.
  • Deliver guests' correspondence and packages to rooms or wherever designated.
  • Ensure the workplace is clean and well maintained at all times.
  • Assist in driveway as required.
  • To report on any loss and found item.
  • Any other duties within reasonable scope as assigned.
  • Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Highlights

  • We provide equal opportunities to learn and develop skill sets
  • We identify and build our talents
  • We foster friendly working relationships built on mutual trust

*We regret only shortlisted candidates will be notified.

*This role is available for Novotel Singapore on Kitchener (nearest MRT: Farrer Park).

Tell employers what skills you have

Coaching
Front Office
Excellent Communication Skills
Microsoft Office
Hospitality Service
Interpersonal Skills
Hotels
Attention to Detail
Friendly Personality
Team Player
Customer Service
Hospitality

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