
Guest Service Officer
3 days ago
The Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.
Primary Responsibilities:
- Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
- Assist in the loading and unloading of guests' luggage (upon guests' arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.
- Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.
- Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.
- Deliver guests' correspondence and packages to rooms or wherever designated.
- Ensure the workplace is clean and well maintained at all times.
- Assist in driveway as required.
- To report on any loss and found item.
- Any other duties within reasonable scope as assigned.
- Participate in company's sustainability effort for the environment and being an inclusive employer.
Job Highlights
- We provide equal opportunities to learn and develop skill sets
- We identify and build our talents
- We foster friendly working relationships built on mutual trust
*We regret only shortlisted candidates will be notified.
*This role is available for Novotel Singapore on Kitchener (nearest MRT: Farrer Park).
Tell employers what skills you haveCoaching
Front Office
Excellent Communication Skills
Microsoft Office
Hospitality Service
Interpersonal Skills
Hotels
Attention to Detail
Friendly Personality
Team Player
Customer Service
Hospitality
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