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Guest Service Officer

2 weeks ago

Singapore NOSTALGIA HOTEL PTE. LTD. Full time

Always greet guests in a friendly and professional manner according to Hotel standards
- Engage each guest as a unique individual and listen attentively to their requests
- Perform accurate check-in s and check-outs of guests daily
- Answer the telephone in a timely and professional manner
- Make reservations over the phone and in person
- Run daily reports to check reservations for accuracy and identify any special requests
- Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift
- Anticipate and address guest’s service needs
- Listen to guest’s complaints or concerns and resolve their issue in a timely manner
- Promote a safe working environment
- Performs any additional tasks which are assigned by management
- Keep work area neat and tidy
- Experience in Guest Services
- Excellent communication, guest service and time management skills
- A team player and a self-starter, yet able to work independently within Hotel standards
- Knowledge of the hotel industry, the hotel boutique concept and culture
- Excellent computer skills, specifically Microsoft Office and use of the internet