Change Manager

22 hours ago

Singapore K2 Partnering Solutions Full time

**Change Manager**

**Job Overview**:
**Responsibilities**:
**General**:

- Execute and support a comprehensive change management plan while assessing change impact.
- Engage in stakeholder management to ensure alignment across client's project teams and business units.
- Coordinate closely with the Project Manager to align change management and project timelines.
- Provide weekly updates and documentation to keep the organization informed.
- Supply necessary documentation to support change management activities.
- Able to work effectively with a regional project team.

**Detailed Project Lifecycle Responsibilities**:
**Discovery**:

- Analyze current processes to identify opportunities for value creation.
- Support user engagement sessions to refine functional requirements and maximize platform value.
- Facilitate future process development and documentation in collaboration with the development team.

**Build Phase**:

- Develop and organize enablement plans to prepare business users for platform adoption and UAT support.
- Create training materials, including decks and manuals, and oversee training program delivery.
- Address concerns and feedback from the client’s project team and business units.

**UAT (User Acceptance Testing)**:

- Lead sessions with business units to clarify UAT involvement and validation requirements.

**Go-Live**:

- Manage organizational-wide communications for go-live phase.
- Ensure user training materials are comprehensive and supportive for client needs post-deployment.
- Facilitate post-deployment analysis to assess change impact and address client concerns.

**Requirements**:

- Minimum of 3 years’ experience in training, development, and/or communications.
- Exceptional communication skills, with the ability to engage executives and incorporate storytelling into messaging.
- Detail-orientated with a proven track record in leading organizational change.
- Flexible approach to managing ambiguity.
- Knowledgeable in change management principles, methodologies, tools, and best practices.
- Prior experience in IT consulting, marketing consulting, and Salesforce projects highly preferred.
- Public sector experience is a plus.

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