Change Manager

6 days ago

Singapore NEWBRIDGE ALLIANCE PTE. LTD. Full time

In today's fast-paced IT environment, organizations need skilled Change Managers to navigate complex IT service management transformations and drive growth. As a Change Manager (ITSM), you will play a vital role in shaping the future of our client's IT organization, implementing change initiatives that enhance IT service quality, efficiency, and customer satisfaction.

Newbridge, a trusted recruitment partner to leading financial services organizations, is seeking an experienced Change Manager (ITSM) to join our client's team. If you have a passion for driving IT service management change and transformation, and a proven track record of delivering successful change initiatives, we want to hear from you

**About the Role**:

- Develop and implement comprehensive change management strategies and plans to support IT service management transformation initiatives
- Collaborate with IT stakeholders, including IT managers, team leaders, and technical experts, to understand IT service management needs and design change initiatives that meet those needs
- Analyze IT service management processes and identify areas for improvement, developing strategies to enhance IT service quality, efficiency, and customer satisfaction
- Design and deliver training programs to support IT service management change initiatives, ensuring that IT staff have the necessary skills and knowledge to adapt to changing IT service management requirements
- Monitor and report on IT service management change initiative progress, identifying areas for improvement and implementing corrective actions as needed

**Requirements**:

- Proven experience in IT service management change management, preferably in a financial services environment
- Strong understanding of ITIL change management processes and best practices
- Excellent communication, influencing, and project management skills
- Ability to work collaboratively with diverse IT stakeholders, including IT managers, team leaders, and technical experts
- Strong analytical and problem-solving skills, with experience in data analysis and reporting

**What We Offer**:

- Opportunity to work with leading financial services organizations, driving IT service management transformation and growth
- Collaborative and dynamic work environment, with a team of experienced IT professionals
- Professional growth and development opportunities, including training and certification programs
- Competitive salary and benefits package

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