Change Manager

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

Job Profile Summary

The Business Excellence department in the CEO’s Office was set up to define the strategy for the organization and bring the needed operational capabilities from across the organisation (and outside) to execute the strategy in a sustainable, timely and effective manner.

On a day to day basis, we help to translate strategy into specific strategic initiatives and take these initiatives from concept to incubation to execution. These strategic initiatives are primarily cross-functional and Business Excellence leads the delivery of these initiatives by bringing together the deep operational capabilities from within and outside the organization through Corporate Strategy, Programme Management Office, Business Process Re-engineering and Enterprise Change Management.

Our team within the Business Excellence Department comprises of highly motivated individuals who are great collaborators, innovative in identifying efficient ways of working, are empowered to make the decisions and take accountability for their actions.

**Job Description**:
The Strategic Change function works on systematically deploying change management skills, tool and processes throughout the organisation while managing the people side of change ensuring alignment to delivery of our strategic roadmap:
- Manage Prudential’s change assurance testing and adoption of standards across organisation- Define multi-year Change Management strategy and approach for the assigned Projects or programme- Build end to end planning of change management activities taking into consideration all impacted stakeholders- Develop, manage, and execute change management plan projects / initiatives undertaken by the multiple project streams- Perform Change Impact Assessment and Stakeholder Analysis, develop stakeholder engagement and communication plan, assess change management related risk and risk mitigation strategies, identify potential training / learning needs, assess change readiness prior to change- Work with Project Manager, Stream Leads in engaging and managing identified stakeholders- Work with relevant departments within PACS in executing Change Management Strategy- Prepare, maintain change management budget for related change management activities. Monitor budget utilization- Provide oversight and manage professional services that are engaged for Change Management related services- Prepare, maintain, and submit Change Management related deliverables for internal PACS reporting requirements
- _(reporting requirements, risk management requirements)_- Organizational Design & Transition planning for specific teams impacted by project direction- Stakeholder management of both internal and external parties through an engagement plan- Develop communications strategy for the stakeholder groups- Define readiness criteria prior to change execution- Working with key stakeholders on learning and capabilities uplift and addressing findings from needs assessment

Who are we looking for

Competencies & Personal Traits- A solid understanding of how people go through a change and the change process- seasoned organizational design practitioner- Experience and knowledge of change management principles, methodologies and tools- Exceptional communication skills, both written and verbal- Ability to influence others and move toward a common vision or goal- Flexible and adaptable; able to work in ambiguous situations- Resilient and tenacious with a propensity to persevere- Organised with a natural inclination for planning strategy and tactics- Problem solving and root cause identification skills- Able to work effectively at all levels in an organization- Must be a team player and able to work collaboratively with and through others- Acute business acumen of the insurance sector- Familiarity with project management approaches, tools and phases of the project lifecycle- Experience with large-scale organizational change efforts

Working Experience- 8 to 10 years in Project/Programme Change Management capacity preferably with experience in financial services

Professional Qualifications- Change management certification or designation desired