Regional Customer Director
1 week ago
**Regional Customer Director (Engineering & Manufacturing) Sector**
**Role Purpose**:
Drive sustained profitable growth for DHL by building customer value through strong relationships, cross-BU customer management, Sector approach and Innovation. The Regional Customer Director supports the Global Customer Director in the respective region.
**1. PRE-SALES**
In the respective Region, the Regional Customer Director (RCD) supports the Global Customer Director (GCD):
**a. Strategic account planning**
- Provide input to Customer Development Plan, ensure buy-in within DHL for own region, and execute regional actions
- Identify long run prospects, game changing initiatives, innovation and eCommerce agenda in respective region
- Gather intelligence from internal & external sources to understand the customer (e.g. strategies, operational and procurement culture, supply chain maps including intelligence on ops, specs, incumbents, contracts, etc.)
- Conduct strategic customer dialogues with regional decision makers to identify customer's business objectives and supply chain requirements and challenges
**b. Customer Relationship Development**
- Identify key customer contacts and build/maintain relationships. Ensure business fit in the respective region
- Develop coach networks and network with decision makers in the region to drive DHL agenda within the customer
- Align customer and DHL agenda: early communication of future trends and customer strategies to the BUs before the opportunities come to market
**c. Opportunity/pipeline development**
- Identify, assess and develop new/growth/retention/ strategic opportunities regionally
- Drive renewal of profitable business in the region
- Confirm business fit with customer
- Support or conduct opportunity assessment with relevant DHL counterparts and obtain go/no go decision from BU on these opportunities
- Manage the regional pipeline to achieve revenue/volume/GP targets
**2. SALES**
In the respective Region, the RCD supports the GCD for Global deals and leads for Regional deals:
**a. Preparing the Deal**
- Collect customer requirements and communicate these to CSI Commercial Operations and BU teams
- Define win and pricing strategy
- Work with CSI and BU virtual team and ensure customer requirements are considered in the offer
- Undertake due diligence on solution & price
- Develop proposal, business fit and solution fit
**b. Closing the deal**
- Present proposal, business fit and solution fit
- Adapt proposal and gain sign-off on changes
- Ensure common understanding of service expectations and solutions with the customer, DHL countries/region and within CSI
- Coordinate and actively engage in negotiations, gain decision maker commitment and close the deal
- Provide input to contract and ensure its sign off prior to the start of trading and in line with CSI and divisional contract approval processes/guidelines
- Gain decision maker commitment
**c. Implementing the deal**
- Represent and manage customer expectations, scope changes, approval process and deal activation
- Jointly support and monitor single BU implementation
**3. AFTER-SALES**
In the respective Region, the RCD supports the GCD:
**a. Service delivery and performance management**
- Raise service quality escalation if required in the Region
**b. Account Maintenance**
- Coordinate customer communications, including contractual and T&C changes
- Act as key contact for customer in the respective region, Channel communication to BU account teams and DHL internal functions in the region
- Conduct regional QRRs and QBRs at operational / strategic levels respectively, with the objective that all meetings develop the relationship. Provide input to global QRRs/QBRs.
- Drive customer satisfaction survey (CSS) nominations, participation and follow up for her/his customer in the region.
- Partner with AR team and escalate issues with the customer as needed in the region.
- Provide input to Customer Status Update (CSU) follow up on issues and act as escalation instance in the region.
**Requirement for the Role**:
- Requires 8-12 years of experience in the Logistics industry, Sector or Customer
- Minimum 1-2 years of experience with one or more DPDHL divisions, including managing senior stakeholders
- Requires 3-5 years of commercial experience
- Minimum 2-4 years of consultative selling experience in an international context
**Education / Qualification / Certification / Requirements**:
- University degree
- In depth knowledge of total supply chain of particular sector
- Willing to undertake extensive international travel
- Excellent analytical and problem solving skills
- Excellent written and oral communication skills
- Effective presentation and facilitation skills
- Structured work approach
- Computer and Microsoft Office proficiency
- International exposure and cultural sensitivity
- Ability to work independently and within a team to deliver results
- Ability to lead and influence without formal authority
-
-
Singapore DHL Full time**Regional Customer Director, Auto-Mobility Sector** **Role Purpose**: Drive sustained profitable growth for DHL by building customer value through strong relationships, cross-BU customer management, Sector approach and Innovation. The Regional Customer Director/Senior Director supports the Global Customer Director in the respective...
-
Regional Customer Director
4 days ago
Singapore DHL Full time**Regional Customer Manager (Life Sciences and Healthcare Sector)** **Role Purpose**: Drive sustained profitable growth for DHL by building customer value through strong relationships, cross-BU customer management, Sector approach and Innovation. The Regional Customer Director supports the Global Customer Director in the respective region. **1....
-
Regional Director
23 hours ago
Singapore TAKUSHIN INTERNATIONAL SINGAPORE PTE. LTD. Full time10 years exp **Roles & Responsibilities** We are looking for an ambitious regional director to be responsible for the hiring and training of competent staff. The regional director’s responsibilities include maintaining a budget set out for the region, which involves approving the expenditure of lower management and requesting additional funds if...
-
Regional Director
23 hours ago
Singapore ABSOLUTE YACHT SERVICES PTE. LTD. Full timePosition Overview: As the Regional Director for Asia, you will play a pivotal role in driving our business forward in one of the most dynamic and diverse markets for luxury yachting. Your primary responsibilities will include developing and executing strategic initiatives to enhance our presence in the region, managing key client relationships, and ensuring...
-
Regional Customer Service Manager
2 days ago
Singapore WORLD COURIER SINGAPORE PTE LTD Full timeReporting directly to the Regional Operations Director, APAC. The Regional Customer Service Manager will lead and control Regional and Local Customer Service activities. This will be done in close cooperation with Country/Branch Managers, as well as BD and the Regional Operations Director to achieve operating and commercial objectives. This includes...
-
Regional Sales Director
7 days ago
Singapore ADVANEX (SINGAPORE) PTE. LTD. Full timeWe’re a manufacturing firm and currently inviting an experienced **Regional Sales Director **to drive our new business growth in the Asia Pacific region. - Drive market expansion in Asia Pacific markets through existing and new channels; - Create and execute sales strategies in order to gain market share; - Identify potential market, lead development and...
-
IT Regional Director
1 week ago
Singapore NETABILITY (SINGAPORE) PTE. LTD. Full timePosition Overview Provide regional leadership for all IT Service Delivery matter. Reporting to the VP IT Infrastructure Services, the incumbent is accountable for ensuring IT services are provided in a secure, reliable and cost-effective manner. Critical to the success of this role will be the management of IT Infrastructure Provider outcomes and service...
-
Regional Customer Director
23 hours ago
North-East Singapore DHL Full time**Job Purpose** - Manage and develop the overall customers engagement of assigned portfolio. - Develop and perform business development strategies/activities in accordance with company business objective and local business environment to deliver profitable growth. - Support global/regional sector initiatives and drive the engagement of both internal and...
-
Regional Marketing Director
23 hours ago
Singapore SEON Technologies Full timeAt SEON, we are dedicated to delivering innovative solutions to our customers, and marketing plays a crucial role in shaping our strategy and driving growth. As a Regional Marketing Director, you will be at the forefront of our mission to revolutionize the fraud and financial crime prevention industry. SEON is rapidly expanding its presence within the APAC...
-
Customer Success Director
6 days ago
Singapore Backbase Full timeCustomer Success Director **The Job in short** As the Customer Success Director, you have accountability and responsibility for managing the success of the customers in the region. Both on the relationship, length and value of the engagement and on the revenue side. We always engage in three roles: technical, delivery and customer success. We engage...
-
Regional Security Director
4 days ago
Singapore SAAB SINGAPORE PTE. LTD. Full timeSaab Group Security has an overall global governance responsibility for the security function, regardless of organization, line management and localization. Group Security is dedicated to contribute to the creation of business value, to protect our people, assets and reputation, as well as enable and support profitable business in the global...
-
Regional Customer Director
4 days ago
North-East Singapore DHL Full time**Job Purpose** - Manage, control and develop the overall Customers engagement of assigned portfolio. Develop business development strategies/activities in accordance with the group business strategy and local business environment to deliver profitable growth and service excellence. Support global/regional sector initiatives and drive the engagement of both...
-
Regional Sales Director
1 week ago
Singapore JIASHENG TECH PTE. LTD. Full timeWe are a global technology firm specializing in the development of cutting-edge solutions and services that transform industries worldwide. Our commitment to innovation, customer success, and delivering high-impact technology solutions has positioned us as a trusted partner to businesses across diverse markets. In this role, you will be responsible for...
-
Customer Success Director
1 week ago
Singapore Backbase Full time**The Job in short** As the Customer Success Director, you have accountability and responsibility for managing the success of the customers in the region. Both on the relationship, length and value of the engagement and on the revenue side. We always engage in three roles: technical, delivery and customer success. We engage together. This is also reflected...
-
Director, Regional Sales
7 days ago
Singapore Hawker Pacific Full timeSummary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...
-
Regional Director, Asean
3 days ago
Singapore Radware Full timeRegional Director, ASEAN - (2300008U) The Regional Sales Director for ASEAN at Radware will be responsible for managing and developing a team of sales account executives and pre sales engineers to drive new business and revenue growth within the ASEAN region. This role involves collaborating with the sales leadership team to develop and execute sales...
-
Regional Project Director
23 hours ago
Singapore Estée Lauder Companies Singapore Full time**Regional Project Director**: - Singapore - Distribution/ Warehouse/ Logistics - Supply Chain - 232088 - Estée Lauder Companies **Job Description**: APAC Regional Project Director leads the distribution network strategy execution for the region which impact network responsiveness and sufficiency helping ELC deliver its business growth and consumer...
-
Regional Director Asia
5 days ago
Singapore SEA LIFE Full time**Regional Director Asia** Singapore If you love creating magical memorable experiences in a fast-moving environment and want to lead a business that only exists to provide fun, then here is the opportunity of a lifetime! We are looking for a collaborative, energetic **Regional Director** take responsibility for the Asia region (excluding China),...
-
Regional Director: Customer Value
5 days ago
Singapore Mambu Full timeWho we are: In the last 10 years, Mambu has been revolutionising banking - making it more accessible, more straightforward and more inclusive for everyone. With fresh funding secured and a near €5 billion valuation we have huge ambitions for ourselves and the whole banking sector. We bring this same sense of innovation and aspiration to how we support our...
-
Regional Client Director
1 week ago
Singapore ARCHETYPE AGENCY PTE. LTD. Full time**The Role: Regional Client Director** We are Archetype - a global agency working across the field to build brands that attract, brands that offer a unique position and brands that effect real change in the world. Our mission is to be a local market leader everywhere we operate, driven by our strategy of best people, best work, best clients. **Who Are We...