IT Help Desk Support

1 week ago


Singapore Rotary Engineering Pte Ltd Full time

**Description**

The IT Engineer is responsible for providing remote and onsite support to all computer users. Act as 1st level support and resolution to all reported issues and queries related to IT (hardware and software)

Daily tasks will include hardware maintenance, support and optimized key functional areas such as network, server, data communication, telecommunications system and security.

Participate in all infrastructure improvement activities.

Essential duties and responsibilities include the following:
**IT Support and Management**
- Logging of service desk calls; these include documentation of all user issues/requests/resolution into ticketing system
- Conduct training to users, developing training materials as required
- Participate in IT projects when required; not restricting to Infrastructure activities only
- Ensure proper IT infrastructure policies, standards, procedures and risk controls are followed during issues resolution

**Outsourcing and vendor management**
- Monitor all outsource infrastructure vendors performance against agreed SOW and SLA

**Requirements**:

- Diploma in Computer Engineering or related
- At least 2-3 years of relevant working experience supporting computer users
- Hands-on experience in supporting PC/notebook hardware, network printer, MS Windows and standard software (MS office, Antivirus, internet browser) and Outlook client, desktop setup, wireless setup, Active directory, VPN setup/troubleshooting
- Good communicator with strong problem-solving skills
- Ability to work in a team environment to engage and motivate team members
- Positive attitude and able to work well with culturally and geographically diverse teams

**Job Types**: Full-time, Permanent

**Salary**: $2,500.00 - $2,800.00 per month

Schedule:

- Monday to Friday
Supplemental Pay:

- Yearly bonus
**Experience**:

- IT support: 1 year (preferred)



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