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Help Desk Analyst

2 weeks ago

Singapore Iron Systems, Inc Full time
About the Team

We are a dynamic team at Iron Systems, Inc. dedicated to delivering exceptional IT services. We are seeking a Help Desk Analyst to join our team and provide top-notch support and maintenance services for desktop devices.

Key Responsibilities:

  • Manage desktop device incidents through to resolution.
  • Provide VIP support for desk-side issues per contract.
  • Analyze Service Desk calls for Desktop Devices and incident data to identify potential user training requirements and automation opportunities.

Requirements:

  • Good understanding of ITIL process and related activities.
  • Knowledge and experience on Windows 7 OS.
  • Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.