Help Desk Operations Manager

1 week ago


Singapore ENTRUST NETWORK SERVICES PTE. LTD. Full time

We are seeking a highly organized and detail-oriented Help Desk Operations Manager to oversee the day-to-day operations of our help desk function. This is an exciting opportunity to work with a talented team of professionals and contribute to the success of our organization.

Primary Responsibilities
  • Manage and coordinate help desk activities, ensuring timely and efficient response to IT support requests.
  • Develop and implement processes to improve help desk productivity and quality of service.
  • Collaborate with internal teams to identify and address IT-related issues.
  • Maintain accurate records and reports on help desk activities and performance metrics.

We offer a comprehensive benefits package and opportunities for career advancement.



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