Technical Help Desk Support

2 weeks ago

Singapore Distimax PTY LTD Full time

Job Title: Technical Help Desk Support

Location: Remote

Hours: Must be available during weekends and US hours

Languages Required: English should be Fluent (Mandarin would be a plus)

We are seeking a highly skilled Technical Help Desk Support to manage and resolve hardware-related tickets for our clients, primarily focusing on data centre operations.

Key Responsibilities:
Resolve hardware-related tickets involving data centre equipment, including but not limited to troubleshooting issues and coordinating repairs.

Utilize strong Excel skills to maintain and manage detailed reports of issues, resolutions, and customer interactions.

Work closely with clients to understand their technical problems and provide effective solutions within stipulated timelines.

Maintain high standards of client service and support to ensure client satisfaction.

Adhere to all company policies, procedures, and business ethics codes.

Required Qualifications:
Proven experience in a technical help desk or support role, specifically within data centre hardware environments.

Experience with Third-Party Maintenance (TPM) companies such as Park Place Technologies, Curvature, TRT (IT Services and IT Consulting), CDS, Procurri, Performance Data, or Evernex.

Demonstrable proficiency in Microsoft Excel (creating spreadsheets, using advanced formulas, and generating reports).

Excellent problem-solving skills and the ability to manage complex hardware issues effectively.

Strong communication skills, capable of providing clear and effective support to a diverse client base.

Ability to work independently and manage time effectively.

What We Offer:
A dynamic, multicultural work environment with a supportive team.

Competitive salary and benefits.

Opportunities for professional growth and development.

Flexible working conditions in a fully remote setting.

If you are passionate about IT support and thrive in fast-paced, dynamic environments, we would love to hear from you. Join our team and help us deliver unparalleled support services to our clients across the globe.

Application Process:
To apply, please submit your resume and a cover letter detailing your experience and how it aligns with the requirements of this position.

**Job Types**: Part-time, Freelance
Contract length: 12 months

Pay: From $7.00 per hour

Expected hours: 10 - 30 per week

Schedule:

- Night shift

**Experience**:

- Technical support: 2 years (required)
- Data center: 1 year (required)
- Third Party Maintenance company: 1 year (required)

**Language**:

- Mandarin (preferred)
- English (required)

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