Help Desk Desktop Support

12 hours ago

Singapore Avensys Consulting Full time

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain. About the Role We are seeking a proactive and customer-focused Ops Support Executive (Service Desk) to join our IT Operations team. The ideal candidate will be responsible for providing first-level technical support, managing incidents, and ensuring high-quality service delivery through effective communication and troubleshooting. Key Responsibilities Contact Management Handle customer technical issues via Phone, Webchat, and Email, ensuring timely and professional responses. Provide application usage support based on FAQs and standard procedures. Adhere to standard communication templates for greetings, hold messages, and closures. Use predefined email templates to ensure response consistency. Furnish timely updates to customers on outstanding issues within defined service levels. Incident Management Perform first and 1.5-level troubleshooting of reported incidents and escalate to higher-level support as required. Take ownership of incidents through to resolution, ensuring accurate documentation and follow-up. Monitor ageing incidents and escalate to the Team Lead when resolver groups delay responses. Use remote control tools to diagnose and resolve user issues effectively. Classify and prioritize incidents accurately, track progress, and provide regular status updates. Manage customer expectations and inform the Team Lead of unusual spikes in incident volume. Password Reset Use administrative IDs only for pre-approved incidents. Authenticate users thoroughly before performing password reset tasks. Onsite and Remote Support Provide remote or face-to-face support for end-user device setup, break-fix issues, and software installation. Handle cloning and deployment of computers for new users. Maintain detailed records of troubleshooting steps and resolutions. Compliance and Security Follow all organizational security and compliance policies. Immediately escalate any unusual or suspicious security events to management. Continuous Improvement & Mentorship For senior team members: mentor new joiners, contribute to improvement plans, and propose innovative ideas to optimize workflows and processes. Required Skills & Qualifications Mandatory Skills: Microsoft Office 365Supporting Skills: ITIL Foundation (preferred)Strong analytical, problem-solving, and communication skills. Ability to work in a fast-paced environment with a strong customer service mindset. What’s On Offer You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression. To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to Your interest will be treated with strict confidentiality. Consultant Details Consultant Name: Abinaya R Reg No: R Avensys Consulting Pte Ltd EA Licence 12C5759Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys\' privacy policy. #J-18808-Ljbffr

  • IT Help Desk Support Engineer

    2 weeks ago

    Singapore Starz Advise Management Pte Ltd Full time

    **About Our Client** Our client is a Service Solutions Provider (SSP) specialising in tailoring effective solutions for service-centric organisations to enhance their profitability, productivity, efficiency and control. They are dedicated to Empowering Solutions Through Services to help their clients to achieve their strategic business objectives. They...

  • Technical Help Desk Support

    2 weeks ago

    Singapore Distimax PTY LTD Full time

    Job Title: Technical Help Desk Support Location: Remote Hours: Must be available during weekends and US hours Languages Required: English should be Fluent (Mandarin would be a plus) We are seeking a highly skilled Technical Help Desk Support to manage and resolve hardware-related tickets for our clients, primarily focusing on data centre operations. Key...

  • Desktop Support Engineer

    1 week ago

    Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time $40,000 - $60,000 per year

    Manage the IT Support and staff to provide 1st level technical support;Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of work.Act as a further escalation point for unresolved or escalated cases.Take on a wider customer service role and promote the customer service ethic to...

  • IT Help Desk Technician

    4 days ago

    Singapore AvePoint Full time

    Securing the Future with AvePoint AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers,...

  • IT Help Desk Technician

    4 days ago

    Singapore Avepoint Full time

    Securing the Future with AvePoint AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers,...

  • IT Help Desk Technician

    2 weeks ago

    Singapore AvePoint Full time

    Location: - Singapore - Department: - Technology - Posted Date: - 5/27/2025 **Securing the Future with AvePoint** At AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash...

  • Desktop Support Engineer

    2 weeks ago

    Singapore SIMPLEXITY TECH SINGAPORE PTE. LTD. Full time

    **Job Summary**: **Roles and Key Responsibilities**: - Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues, including account setup and network configuration - Ask customers targeted questions to understand the root of the problem quickly - Track computer system issues through to resolution, within...

  • Help Desk Support Engineer

    2 weeks ago

    Singapore WSH Experts Pte Ltd Full time

    Job Description & RequirementsTechnical support for notebooks and desktops (Dell, Lenovo, HP and Apple Devices) - Install, configure and support all Microsoft Windows and Apple MacOS user operating systems. - Install. Configure and support Microsoft 365 software and Services. - Install, configure and support 3rd party software. - Attend to all Information...

  • Desktop Support Engineer

    2 weeks ago

    Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time

    Manage the IT Support and staff to provide 1st level technical support; Primarily responsible as main coordinator and lead engineer for the refresh/ upgrade of Windows 10/ 11 desktop and laptops bank wide. Act as a further escalation point for unresolved or escalated cases. Take on a wider customer service role and promote the customer service ethic to...

  • Help Desk Support Engineer

    2 weeks ago

    Singapore WSH Experts Pte Ltd Full time $37,200 - $60,000 per year

    Job DescriptionJob Description & RequirementsTechnical support for notebooks and desktops (Dell, Lenovo, HP and Apple Devices)Install, configure and support all Microsoft Windows and Apple MacOS user operating systems.Install. Configure and support Microsoft 365 software and Services.Install, configure and support 3rd party software.Attend to...