IT Help Desk Technician

1 week ago


Singapore This is an IT support group Full time
About the Company

Sennheiser is a global leader in the audio industry, recognized for its innovative products and solutions that connect people and create remarkable sound experiences. With a rich history spanning over 75 years, we have established ourselves as a trusted partner in the industry.

Job Description

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective technical support to customers via phone, email, and other communication channels.
  • Analyze customer accounts and promptly make corrections and/or modifications to files.
  • Assist end users with our suite of self-help tools, including FAQ, How-to-guides, webshop, and repair portal.
  • Escalate complex issues to senior technicians and collaborate with internal teams to resolve customer complaints.
Required Skills and Qualifications
  • Degree in Business, Electronic Engineering, or relevant academic field.
  • Minimum 1 year of customer service or order handling experience.
  • Fluent in English, strong PC skills in MS Office, and JD Edwards software knowledge is an added advantage.
  • Excellent communication, interpersonal, and problem-solving skills.


  • Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full time

    Help Desk Technician NeededAmbition Group Singapore Pte. Ltd. is seeking a Help Desk Technician to join our team for a 6-12 month contract. In this role, you will be responsible for providing 1st and 2nd line support for our users across Singapore and remote offices, ensuring seamless technology operation across the organization.Key Responsibilities:Provide...


  • Singapore Excis Compliance Full time

    Excis Compliance is seeking a highly motivated Help Desk Technician to join our team. As a Help Desk Technician, you will provide technical support to employees and new hires, ensuring they have the necessary tools to perform their jobs efficiently.Key ResponsibilitiesRespond to and resolve customer inquiries and technical issues via phone, email, or...


  • Singapore Splash247 Full time

    We are looking for a skilled Help Desk Technician to join our team at Splash247. In this role, you will be responsible for providing top-notch technical assistance to our clients, resolving hardware, software, and network issues efficiently.Key Responsibilities:Provide first-line IT support to resolve client IT issues promptly.Maintain and monitor...


  • Singapore RANDSTAD PTE. LIMITED Full time

    As a Help Desk Technician - Electronics at RANDSTAD PTE. LIMITED, you will play a critical role in providing exceptional customer support and resolving issues efficiently. With a focus on the consumer electronics industry, you will be responsible for handling customer inquiries, processing orders, and offering basic technical support.ResponsibilitiesRespond...

  • Help Desk Support

    6 days ago


    Singapore U3 Infotech Pte Ltd. Full time

    Provide technical help desk support to users. Respond to incoming requests for IT support and resolve network, hardware and software issues with computers. Perform technical maintenance and software installations and updates. Provide technical support to clients experiencing computer hardware and software issues Help desk technicians must have skills like...


  • Singapore Avepoint Full time

    Securing the Future with AvePoint AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers,...


  • Singapore AvePoint Full time

    Securing the Future with AvePoint AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers,...

  • Help Desk Services

    5 days ago


    Singapore KOLGA PRIVATE LIMITED Full time

    Help Desk Services Job SummaryWe are seeking a highly organized and detail-oriented individual to fill the role of an IT Support Technician at KOLGA PRIVATE LIMITED. In this position, you will be responsible for providing exceptional technical support services to our customers, ensuring their complete satisfaction with our products and services.Key...


  • Singapore AvePoint Full time

    **Securing the Future with AvePoint** At AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us! **About the Role** **Key Responsibilities** **1....


  • Singapore VERZTEC CONSULTING PTE. LTD. Full time

    The IT Administrator will play a key role in supporting the day-to-day operations of our IT department. This includes installing, configuring, testing, maintaining, and troubleshooting staff workstations and laptop hardware and software.The successful candidate will also be responsible for maintaining and monitoring office IT security and server security on...


  • Singapore Jobscentral Full time

    OverviewJobscentral is a leading provider of IT solutions and services. We are committed to delivering exceptional results to our clients and are seeking a Help Desk Professional to join our team.As a Help Desk Professional, you will be responsible for providing technical support and assistance to our clients, either remotely or on-site. This may involve...


  • Singapore This is an IT support group Full time

    RequirementsBachelor's degree in a field that requires analytical skills, or equivalent experience.2-3 years customer service experience.Familiarity with help desk support ticket tracking systems.Preferred QualificationsDemonstrated ability to mentor junior customer support team members.Strong analytical, troubleshooting, interpersonal, verbal, and written...


  • Singapore MASTERS CAREER CONSULTANCY PTE. LTD. Full time

    **Company Overview:**Masters Career Consultancy Pte. Ltd. is a reputable organization dedicated to delivering exceptional services to our clients. Our mission is to provide personalized support and solutions to meet their unique needs.As a **Service Desk Support**, you will play a critical role in achieving this mission by providing timely and effective...


  • Singapore ENTRUST NETWORK SERVICES PTE. LTD. Full time

    We are seeking a highly organized and detail-oriented Help Desk Operations Manager to oversee the day-to-day operations of our help desk function. This is an exciting opportunity to work with a talented team of professionals and contribute to the success of our organization.Primary ResponsibilitiesManage and coordinate help desk activities, ensuring timely...


  • Singapore ITCAN PTE. LIMITED Full time

    Job Description & RequirementsWe are looking for an experienced IT Help Desk Analyst to join our team at ITCAN PTE. LIMITED. In this role, you will be responsible for troubleshooting and resolving technical issues reported by our users.Job Description: The IT Help Desk Analyst will be the primary point of contact for users experiencing technical...


  • Singapore WECRUIT PTE. LTD. Full time

    At WECRUIT PTE. LTD., we're looking for a dedicated Help Desk Professional to provide top-notch customer service and technical support to our clients.As a Help Desk Professional, you will be responsible for handling customer inquiries, resolving technical issues, and assisting with daily school operations.Your Key Responsibilities Will Include:Providing...


  • Singapore CareCone Group Full time

    Job Description:CareCone Group is seeking an experienced Help Desk IT Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to employees across various departments.

  • Help Desk Engineer

    1 week ago


    Singapore Cultivar Staffing & Search Full time

    Key ResponsibilitiesThe Help Desk Engineer will be responsible for providing timely assistance to users, addressing and resolving their IT-related issues or requests efficiently. This includes configuring IT systems and recording necessary information for new employee onboarding, liaising with overseas headquarters' IT teams to escalate and resolve issues,...


  • Singapore ITCAN PTE. LIMITED Full time

    Job RequirementsThe Technical Service Desk Agent will be responsible for providing first-level technical support to customers via phone, email, or in-person. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key Responsibilities• Respond to customer inquiries and...


  • Singapore BAH Partners Full time

    Job DetailsJob Title: Technical Help Desk ManagerLocation: BAH PartnersJob Type: Full-timeExperience: 5+ years in IT infrastructure engineering and technical help desk managementEducation: Bachelor's degree in Computer Science or related fieldSkills: O365 applications, Windows OS, Active Directory, Citrix Cloud, MS Azure, VDI, HP Workstation, Lenovo laptops,...