IT Help Desk Representative
1 week ago
**Company Overview:**
Masters Career Consultancy Pte. Ltd. is a reputable organization dedicated to delivering exceptional services to our clients. Our mission is to provide personalized support and solutions to meet their unique needs.
As a **Service Desk Support**, you will play a critical role in achieving this mission by providing timely and effective technical support to our clients.
**Key Responsibilities:**
- Respond to client inquiries via phone, email, and other communication channels.
- Diagnose and resolve technical issues efficiently.
- Escalate complex issues to senior technicians or vendors when necessary.
- Contribute to knowledge base articles and documentation to improve service quality.
**Requirements:**
- A minimum of 6 months of experience in an IT service desk environment is preferred.
- Strong written and verbal communication skills in English are essential.
- Excellent problem-solving and analytical skills are required.
- The ability to work independently with minimal supervision is vital.
- Effective collaboration with team members is crucial.
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