Service/help Desk Technician
1 week ago
**Responsible for the following**:
- Provide **technical support**for hardware, software, and network issues.
- Troubleshoot and resolve **customer service/help desk inquiries**.
- Track and report issues using **ticketing systems**.
- Assist customers in navigating software and troubleshooting errors.
- Collaborate with internal teams to resolve escalated issues.
**Requirement**:
- A-Levels/Diploma/Degree in Business, Technology, or a related field.
- Minimum 3 years of experience in service/help desk, technical support or customer service
for institutional customers within financial services or payment industry
- Good understanding of basic computer hardware, software and network concepts
- Possess strong communication, problem-solving and interpersonal skills.
- Attention to detail and willingness to learn
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