IT Help Desk Technician

1 week ago

Singapore Island Finance LLC Full time

Overview
IT Help Desk Technician
at
Island Finance LLC . Responsible for providing technical assistance and support to Island Finance users related to computer systems, hardware, or software, phone systems and A/V equipment. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
Responsibilities
Perform a variety of maintenance, software installation, end-user support and training tasks to ensure workstations and network performance meet company and employee requirements.
Open, monitor and update service tickets.
Perform limited administration security tasks.
Provide technical support at headquarters and branches. Service includes but not limited to:
Hardware maintenance
Manage patches and security policies (following IF policies)
Manage software updates
Clean up computers
Provide support to PBX systems, including configuring and transferring extensions, configuring access codes, version updates and patch management, system backups, preventive maintenance, and maintaining inventory of equipment.
Respond to email messages for customers seeking help; guide customers through the problem-solving process; run diagnostic programs to resolve problems.
Travel to IF branches to work on IT-related issues.
Availability/flexibility to work on rotating weekends.
Administer and manage workstation security policies and Active Directory (creating/modifying accounts and groups, resetting passwords, and ensuring proper access to network resources).
Troubleshoot and resolve VPN/SSL, RDP connectivity issues for remote users.
Qualifications
Bachelor\'s degree or equivalent experience in information technology
Two years (2) or more of experience in related field
Experience in the financial services industry, banking or heavily regulated business
Excellent customer service skills
Thorough knowledge of Microsoft products; experience with Office 365, email server administration, Windows 10 and Active Directory
Analytical and problem-solving skills, with great attention to detail
Self-motivated and driven, with the ability to prioritize and execute tasks effectively in a high-pressure environment
Experience working in a collaborative and team-oriented environment
Driver\'s license
Required Travel
25% (Required)
Island Finance is an Equal Opportunity Employer
Learn more about us at Island Finance and keep updated with our latest job postings at Island Finance Empleos
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