Customer Relations Officer
2 weeks ago
**The Company**
You would most probably be a customer of our client. They play an important role in Singapores public transport system by being the middleman between you, the commuter, and all the other parts that help to make it world class.
**Scope of Position**:
**Responsibilities**
- Understand customers needs and provide quick, accurate and satisfactory answers to their queries
- Ensure proper recording of conversation with customer in the call centre system
- Meet/exceed all individual and team key performance indicators (KPI) set by the management
- Maintain a positive and helpful approach in interactions with all customers
- Other ad hoc duties as assigned by Team Leaders or Supervisors
**Requirements**:
- Has previous experience in call centre is highly preferred or customer service experience
- A team player with good interpersonal and communications skills
- Self-motivated and able to work independently with mínimal supervision
- Able to work during weekend and perform OT when necessary
- Fresh Diploma graduates are welcome to apply
**Salary Range**
- Basic + Transport Allowance + AWS + VB
**Working Location**:
- Tanjong Pagar, TransitLink Office
**Working Hours**:
- Working hours: Shift work, required to work on weekends, 8.00am 5.30pm / 8.30am 6.00pm, off on PH
**Job Types**: Full-time, Permanent
**Salary**: $2,200.00 - $2,700.00 per month
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
**Education**:
- Bachelor's or equivalent (preferred)
Work Location: One location
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