Business Solutions Manager
1 week ago
**PURPOSE OF THE JOB
The Business Solutions Manager is responsible for supporting the BS team with their strategic provision and services while still keeping on top of day-to-day project activities with a focus on meeting client requirements, assuring overall quality of final deliverables and ensuring overall customer satisfaction.
We’re looking for an enthusiastic problem solver that thrives on being engaged at all levels of the assigned project.
**KEY RESPONSIBILITIES**
- Logically, confidently and consistently define engagement information needs, identify the relevant information sources, critical contents gaps and build a relevant and compelling fact-based response consistent with the Client objectives
- Support the development of robust final Client solution deliverable, implementation scenarios and other strategic work for one or more clients simultaneously
- Innovate and create superior, actionable client solutions that meet both clients’ needs and Collinson’s commercial and functional business goals
- Consult as the expert advisor both internally and externally
- Actively take part in new business pitch development and presentation delivery, accountable for the winning of additional business
- Support the delivery of documented process mapping, due diligence reporting and detailed solutions design and concepts proposals
- Ensure complete solution design information is delivered to change management to allow effective and timely mobilization of project and programme resources
- Develop and drive project and action plans and ensure all deliverables are completed in the accurate and timely manner with regular progress communication
- Be seen by the client as a key Collinson reference point, holding accountability to the client for the quality of our work for assigned projects
- Support development of Collinson methodologies and intellectual capabilities, internally continuous improvement in how we do things
- Assist as the trusted advisor for the Marketing and Business Development teams in the development of new business proposals, presenting new business pitches; writing new business proposals and calculating the project budget and timings
- Ability to work with and coordinate cross functional teams including Product, Operations, Technoloy and Commercial Finance to ensure that solutions proposed are deliverable and commercially viable
**KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED**
- Has strong experience working in a similar consulting / project management type role or function (sales, supply chain, business management, solutions), with a number of those having been based in and working with clients in Asia
- Has experience in (ideally qualification in) PMP or similar project management methodology
- Has developed expertise in one or more industries (FMCG, pharma, travel, technology, financial and professional services etc.)
- Knowledge of diverse business matters such as Marketing, Procurement, Supply Chain, Category Management etc.
- Demonstrate technical/IT solutions awareness and ability to identify new technology and tools
- Familiarity with a wide selection of business management software (ERP, CRM, etc.) and databases
- Depth of knowledge in Loyalty or Customer Engagement/CRM solutions.
- Has the ability to identify key business problems and develop a thorough understanding of the clients business, competitors, end users, etc.
- Possess the ability to think conceptually; to logically define information needs, drive fact to findings/insights, understand the client organization & issues, lead strategic thinking and create actionable solutions
- Expertise in data collection and analysis necessary to complete engagement deliverables, including defining the information needs
- Demonstrate advanced verbal and written communication skills
- Excellent English language skills is essential
**PERSON SPECIFICATION**
- The DNA of a solutions person who craves to understand the customer in depth, their business environment, their industry and their business needs deeply before even starting to talk about Collinson.
- A naturally self driven individual who thrives in environments that require engagement with multiple internal and external team members
- A proven track record of winning supporting loyalty or customer engagement/CRM solutions deals.
- A high level of discipline in opportunity qualification - recognizing that qualifying out is as important as qualifying in.
- Strong commercial orientation
- A very strong networker
- Outstanding consultative approach with the ability to form strong working relationships through exceptional gravitas, an engaging personality and business credibility
- A clear philosophy the solutions success is highly dependent on understanding a customer deep and wide. That this takes significant research effort to understand THEM and only then do they have the right to talk to the customer about US (Collinson).
- A real can do will do attitude. Thrives in an environment o
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