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Director of Customer Success
2 weeks ago
**Mendix is a low-code app development platform**:
Mendix, the global leader in enterprise low-code, was created to promote collaboration between Business & IT teams. Thousands of forward-thinking companies around the world like Ford Auto, Rabobank Netherlands, Zurich Insurance, and Red Bull, can unleash their best ideas faster with the help of the Mendix Platform.
**Mendix is a Siemens Business**:
Siemens is a Top 10 Global Software Company and a leader on Fast Company’s Most Innovative Companies in the World With the acquisition of Mendix in 2018, Siemens Digital Industries Software is driving transformation to enhance the digital enterprise where engineering, manufacturing and electronics meet the future of innovation. Mendix employees have the opportunity to work in a hyper-growth environment with the support of Siemens’ unbeatable market position and resources.
We are looking for an innovative, driven and inspiring **Customer Success leader** that can help to build and drive our Customer Success organization. As the Director of Customer Success, you will lead a team of Customer Success Managers (CSMs) and will work cross-functionally with multiple internal teams to ensure alignment with customer goals and objectives. Your team will play a crucial role in engaging with customers to ensure they are maximizing the Mendix platform for their need, tracking successes and regularly reviewing their business needs. This is a tremendous opportunity to impact our CS organization while we strive to meet our growth goals for customer renewals and expansion.
**Responsibilities**:
- Align your team to partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully
- Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention
- Work closely with Marketing to identify successful customers and turn them into advocates
- Lead, motivate and develop team of CSMs who drive business value with customers
- Recruit and hire top tier CSM professionals to join the growing organization
- Develop collateral and conduct periodic account reviews with client executive teams
- Ensure swift resolution of account issues, by leveraging resources from cross-functional teams, as needed
- Provide executive oversight for the CSM team
- Embody Mendix core values of Culture, Accountability and Respect and serve as an example of those values for your team
**Role requirements**:
- 5+ years of Customer Success Management/Leadership/Account Management working with enterprise customers
- Proven customer management skills with large and complex accounts
- Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives
- Accountability for driving revenue through customer expansion
- Proven leadership skills to grow and develop a team
- Creative, resourceful, detail-oriented, and highly organized
- An analytical and metrics-driven work style
- Excellent communication and presentation skills
- Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
- Passion for driving business value to customers through software development and new technology
**Working at Mendix**
Mendix has been recognized as a Best Cloud Computing Company to Work For by Forbes. With offices in 16+ countries including headquarters in Rotterdam and Boston, Mendix provides an international playground to truly impact the world through low-code.
While each employee brings their own unique cultures and personalities to the workplace, we collectively live by our Mendix Blue Guiding Principles:
While we live on different continents, speak different languages, and work on different things, we are bound by our “MendixBlue” guiding principles. Being “MendixBlue” means that you live the culture, and you consistently improve it as we grow. It’s kind of a big deal.
We put the customer first. Without our customers, we have no business. So, if you act in the best interest of our customers, always you belong here.
We think big. We work to have a meaningful, lasting impact on the world. So, if you aim high and think long term you belong here.
We innovate. We want to be what happens next. So, if you ask “what if?” and work to find a way or make one you belong here.
We nurture talent. We look, not just at the sum of what an individual has done, but at the potential of who they can be. So, if you’re up for learning from your failures you belong here.
We hear every voice. Inflated egos don’t last here, humility does. So, if you share credit and ensure that the best ideas win - regardless of who they come from you belong here.
We own it. If something needs doing, we do it. So, if you focus on the outcome, and take initiative to get it done you belong here.
We have fun. We use laughter as a common language. We can ask for help and we’re happy to give it. So, if you find joy and purpose i
