Volunteer Management Coordinator/manager

1 week ago

Singapore Hope Initiative Alliance Full time

**Terms of employment**: Full time

**Department**: Community Relations

**Reports to**: Head of Community Relations

**Roles and responsibilities**:
**A. Manage existing volunteers**:

- Establish structures for volunteer training, mobilisation, and evaluation
- Coordinate appropriate volunteer matching to the organisation’s various programmes
- Maintain database of volunteers and enhance retention to secure long-term volunteer pipeline
- Conduct regular dialogue, engagement and appreciation for volunteers, especially those holding key appointments
- Implement and review risk management controls to ensure data protection and long-term operational sustainability even when key volunteers leave

**B. Oversee volunteer recruitment**:

- Streamline and manage various recruitment channels
- Consolidate volunteer needs across the organisation’s various programmes by working with the programme heads
- Develop protocols and procedures for volunteer induction and onboarding

**C. Coordinate internship programme**:

- Submit notices to various recruitment portals and channels
- Manage and oversee intern onboarding, training, development, and supervision to enhance the interns’ experience and contribution to the organisation

**Requirements**:

- Degree/Diploma holder with at least 3 years of experience
- Relevant working experience in volunteer management and social services
- Ability to meet multiple deadlines independently with mínimal supervision
- Excellent interpersonal skills, strong teamwork, and a pleasant personality
- Strong oral and written communication
- Proficient command of Microsoft Office
- Passion for charity and social service work

**What we offer**:

- The opportunity to work for a credible and recognised charity that has received awards including the President’s Volunteerism and Philanthropy Awards
- The opportunity to engage in numerous partnerships with diverse governmental and non-governmental organisations
- The opportunity to make a difference in offering holistic services to various marginalised communities in Singapore

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