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Customer Service Officer
3 weeks ago
Full Time**.**
- 143 Cecil Street3 hours ago
**Job Description & Requirements**:
We are looking for a dynamic, friendly and helpful personality to be ‘The Voice’ of LSBF. If you think you have what it takes to be an outstanding Customer Service Officer, please send us your resume.
**Job Descriptions**
- Receive and transfer incoming calls to respective department or staff
- Collate and preparation of purchase orders for department
- Collection of payments and issuing receipts to students
- Sales report and settlement of daily accounts
- Retrieve and acknowledge to students’ feedbacks and/or complaints timely and escalates to respective departments for further actions
- Maintain records of lost & found items and keep the found items in custody
- Maintain records of incoming and outgoing mails
- Maintain accurate records of Conference Rooms booking for staff
- Comply with respective regulatory requirements and organisation’s policy and operation manuals to ensure safe and healthy workplace environment
- Any other ad hoc assignment
**Requirements**:
- Preferably at least 1 year of relevant experience
- Proficient in Microsoft Office, Teams
- A good team player with good interpersonal, communication, presentation and writing skills
- Pleasant disposition with good customer service skills
- Self-motivated, positive attitude, able to work independently and take initiative
- Resourceful and able to multi-task in a fast-paced environment
- Enjoys meeting people and organising activities
- Fresh graduate who meets the pre-requisites can be considered
