Customer Service Representative

1 week ago

Outram, Singapore DCH AURIGA SINGAPORE Full time $30,000 - $60,000 per year

We're looking for individuals who are passionate about delivering excellent service and eager to grow with us. This is a 6 month contract role and a strong opportunity for conversion to a permanent position, based on performance and business needs.

Job Requirements:-

  • Daily orders processing (Orders received through Portal / Email / Phone / Whatsapp / Sales and any other channels
  • Handle all incoming phone calls, liaise with sales and warehouse when necessary.
  • Process and invoice orders including consignment, blanket, home patient, backorder, virtual and any other order types as required.
  • Check report and manage backorders liaising with customers to ensure prompt release.
  • Process Trade Return (CO) and Trade Exchange (SX) after approval from the respective sales managers.
  • Cancel or update CO, SX and SO when necessary.
  • Liaise with the Marketing Manager on pricing matters prior to issuance of debit/credit adjustments.
  • Check the report and follow up on all order rejections.
  • Handle Customer Complaints.
  • Follow up with Transport Team on delivery status when necessary.
  • Perform pricing maintenance
  • Obtain Principal advise whenever there is pricing discrepancies and follow up on pricing maintenance.
  • Provide administrative support when necessary (e.g Filling of P.O.s, documents etc).
  • Follow up all On Hold orders (eg MH, MN, RI) daily.

Requirements:-

  • Minimum ITE/Diploma in Business Practices/Customer Service Management
  • At least 1 year of experience in customer service and order processing.
  • Fresh graduate are welcome to apply
  • Customer-focused with problem-solving and follow-up abilities
  • Strong verbal and written communication skills in English and additional language is an advantage.
  • Proficient in MS Office applications.
  • Independent and team player.
  • Friendly, outgoing, and meticulous.

Only shortlisted candidates will be notified.

To streamline our recruitment process, please click on the "Quick Apply" to submit your application.

Please do not submit your application to and Applications received through these email addresses will not be taken into consideration.

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