Call Centre Customer Service Officer

1 week ago

Outram, Singapore BGC Group Pte Ltd Full time $31,680 per year

About the role

Be part of a meaningful national initiative. This project supports the Singapore Government in tackling the rise of vaping-related cases across Singapore. As a Call Centre Customer Service Officer, you will play a vital frontline role — listening, guiding, and assisting members of the public and offenders through proper counselling and rehabilitation channels.

Your contribution will directly help to protect our community, safeguard our youth, and strengthen Singapore's public health efforts.

Employment Details

  • Contract Duration: 3 + 3 months
  • Work Schedule: 2 weeks day shift → 2 weeks night shift (rotational)
  • Manpower Coverage: 7 lines (day), 2 lines (night).
  • Salary: SGD 2,600 per month + two-way transport reimbursement
  • Location: Outram (details to be provided upon shortlist)

What you'll be doing

  1. Handle inbound calls from members of the public for counselling or reporting purposes.
  2. Provide accurate information, empathy, and professional guidance in line with governement policies and protocol
  3. Coordinate with various agencies to arrange rehabilitation sessions, interviews, or counselling appointments.
  4. Maintain accurate records of each case and ensure confidentiality.
  5. Support additional duties assigned by officers.

What we're looking for

  1. Previous experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
  2. Excellent communication and interpersonal skills, with the ability to listen, empathise and respond effectively to customer needs
  3. Able to work in a 24/7 rotational shift environment (9 am – 9 pm / 9 pm – 9 am).
  4. Demonstrated commitment to delivering high-quality customer service and maintaining a positive attitude
  5. Positive attitude and commitment to service excellence.

By applying, you consent to BGC Group Pte Ltd collecting, using, and sharing your personal data for recruitment and job matching, including with our clients and partners. View our Privacy Policy for Job Applicants

This job advertisement is in collaboration with e2i partnership for helping local Singaporean to secure job opportunities in government sector

Danny Siah Jun Hong

R1101469

BGC Group Pte Ltd

EA05C3053

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