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Customer Service Manager

2 weeks ago

Sembawang, Singapore Minerva Works Private Limited Full time

Conduct market research and identifies needs, desires and sources
- Develop strategies and plans to generate sale orders proactively
- Develop new major accounts
- Initiate and implement new service policy
- Evaluate performance of new products
- Establish close relationship and rapport with decision makers and key buying influences in the assigned accounts
- Evaluate customer satisfaction management
- Attend to incoming enquiries and preparation of quotation
- Monitor projects and quotation and coordinate with management in pursuing projects
- Evaluates and determines customers’ quality requirements
- Formulates plan, marketing strategies and develop new markets for existing and new products
- Initiates and coordinates all marketing activities in order to achieve marketing objectives
- Forecast sales and develop plan to achieve the budgeted revenue target
- Ensure that contract review procedure is properly initiated and followed
- Review and verify internal and external corrective actions in consultation with the General Manager
- Identifies the responsibilities and authorities of staff reporting to him/her and their training needs
- Review and approve sales contract agreement and/or quotations
- Achieve overall objectives pertaining to sale budgets and targeted accounts
- Leading a team of customer service engineer in performing their roles effectively
- Attend to any escalation issues
- Conduct technical training
- Any other duties and responsibilities assigned by the Company from time to time

**Job Types**: Full-time, Permanent

**Salary**: $4,000.00 - $5,000.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Postgraduate Diploma/Certificate (preferred)

**Experience**:

- Semiconductor: 5 years (preferred)

Work Location: One location
- Health insurance