Customer Service Executive

2 weeks ago

Sembawang, Singapore Indoguna (Singapore) Pte Ltd Full time

_**Job Description**_
- Order Entry: Inputting customer orders into the company's database or order management system accurately and promptly.
- Order Verification: Reviewing orders for completeness, accuracy, and adherence to company policies and procedures.
- Communication: Liaising with customers, sales representatives, and other internal departments to clarify order details, resolve discrepancies, and provide order status updates as needed.
- Order Tracking: Monitoring order progress from receipt to shipment, ensuring on-time delivery and addressing any issues that may arise.
- Inventory Management: Coordinating with inventory control to ensure stock availability and proper allocation for incoming orders.
- Problem Resolution: Identifying and addressing order-related issues such as product availability, pricing discrepancies, and shipping delays in a timely manner.
- Customer Service: Providing excellent customer service by promptly responding to inquiries, resolving complaints, and ensuring customer satisfaction throughout the order process.
- Process Improvement: Continuously seeking opportunities to streamline order processing procedures, improve efficiency, and enhance customer experience.
- **Requirements**_
- At least a diploma or degree in a relevant field such as business administration, logistics, or supply chain management.
- Previous experience in order processing, customer service, or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy in data entry and order processing.
- Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
- Proactive approach to identifying and resolving order-related issues.
- Dedication to providing excellent customer service throughout the order process. Able to liaise with other departmental & operational staff to address &/or solve any issues that may arise on its daily basis.

Pay: $2,500.00 - $3,200.00 per month

**Benefits**:

- Employee discount
- Health insurance
- Professional development

Work Location: In person

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