Customer Service Executive

24 hours ago

Sembawang, Singapore Nala Employment Pte Ltd Full time $2,500 - $3,500 per year

**Customer Service Executive (Digital Locks Company)**
**Salary: $2500 - $3500**
**Working Hours: 10am - 7pm, 5 Days Week (Off Mon & Tue or Tue & Wed)**
**Location: Sembawang
**Responsibilities**:
- Respond to customer inquiries promptly and professionally
- Provide accurate information about our products, pricing, promotions to customers.
- Assist customers in troubleshooting lock-related problems and guide them through technical solutions when required.
- Process customer orders, returns, and exchanges accurately and efficiently, ensuring customer satisfaction.
- Collaborate with other departments, such as Sales and Technical Support, to resolve complex customer issues and escalate matters when necessary.
- Occasionally assist in administrative tasks, including filing, data entry, and inventory management.
**Requirements**:
- Proven work experience in customer service, preferably in a related industry or technology company.
- Excellent communication skills with the ability to communicate effectively.
- Strong problem-solving skills and the ability to think critically when handling customer inquiries and complaints.
- Customer-focused attitude with a passion for delivering exceptional service and maintaining customer satisfaction. Flexibility to work during weekends and public holiday.
Company: Nala Employment Pte Ltd | License No: 16C8302
Contact Person: Clarence Tay
Registration No: R2090109
Contact No. : ***

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