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Customer Service Officer

2 weeks ago

Sembawang, Singapore APPLIED TOTAL CONTROL TREATMENT PTE LTD Full time

**Responsibilities**

You will be reporting to Sales Manager and required to undertake such duties as may be assign to you in the proper performance of your employment.

**Customer Services**
- Acts as window and interface with customer on all issues, and provide top level of customer service to all customers
- Liaise with customers on quotation status, progression of projects, and delivery schedules
- Escalate issues impacting customers on time delivery performances
- Maintain communication record of interaction with the customers in an orderly manner
- Coordinate with the internal departments to find solutions and resolve matters

**Sales Admin**
- Maintain customers and supplier relationship
- Fully assist Sales Manager for all oversea and local customers
- Follow up to PO documentation once quotation is issued.
- Provide strategic leadership and overall sales and service direction and consistency to enhance productivity, quality and customer service
- Identify, develop and implement progressive and standardized methods of continuous improvement
- Define and maintain standards of performance
- Develop, communicate and implement mid and long-term goals and production plans for areas of responsibilities to ensure continued excellence, including appropriate contingency and risk planning
- Monitor and control expenditures and external/internal labour costs to operate within approved budget guidelines. Identify variances and potential corrective actions.
- Ensure that all business activities are performed with the highest ethical standards and in compliance with the company’s Code of Business Conduct.

**Requirements**:

- At least 1 years of relevant experience
- Good working knowledge of Microsoft Word and Excel
- Able to work well independently and as a team
- Able to communicate well across all levels

**Others**:

- Mon to Thur - 8am - 5.30pm
- Fri - 8am - 5pm
- Alternate Sat - 8am - 12noon

**Salary**: $1,800.00 - $2,200.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person