Customer Success Advocate
2 weeks ago
**Responsibilities**:
- Closely collaborating with Sales to facilitate a positive and welcoming onboarding experience for our customers making sure expectations are documented, mutually agreed, and 100% achievable
- Develop Customer Playbooks that define and document Key Success Indicators based on defined Customer Persona’s, Customer engagement plans, and a comprehensive Customer Success Strategic Plan.
- Drive and influence value, usage and adoption of our products and services using analytics and methodologies.
- Foster a success-oriented, accountable environment within the Services organization and company.
- Establish yourself as the de facto trusted advisor with all customers by developing rock solid customer relationships across your customer’s business including Engineering, Operations, Finance, Procurement, and Implementation.
- Drive new business growth through greater advocacy and reference-ability
- Working with our delivery teams and closely monitoring Customer Success Indicators, ensure that post sales issues are proactively identified and resolved prior to customer realization or impact
- Act as the quarterback for product and services challenges & critical issues; ensuring that all services delivery commitments are exceeded and that Ciena delivers a world class customer service experience whereby our customers are delighted.
- Provides timely information on progress towards major issue resolution and facilitates that resolution by bringing together the appropriate functional leads.
- Ensures implementation of a procedure to prevent problem reoccurrence and/or recommends products or services to better meet the customer’s needs
- Working collaboratively with our Sales Team, facilitate accurate, on time renewals with identified new services driving improved outcomes for our customers (360° Motion)
- Establish a cadence to keep internal and external stakeholders updated on business and operational progress with periodic review sessions.
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Customer Success Advocate
1 day ago
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Customer Success Advocate
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Customer Success Advocate
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Global Sales Operations Manager
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Customer Success Advocate
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Customer Success Advocate
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Customer Success Advocate
5 days ago
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Customer Success Advocate
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Customer Success Advocate
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Customer Success Advocate
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Customer Success Advocate
4 days ago
Singapore STAFFKING PTE LTD Full timeBenefits and Job ScopeThis role offers an exciting opportunity to leverage your sales prowess and drive business success. With high commission rates and opportunities for career progression, this is an ideal position for ambitious sales professionals looking to take their careers to the next level.
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Strategic Customer Advocate
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Customer Success Advocate
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Customer Success Advocate
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Technical Customer Advocate
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Customer Success Executive
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Customer Success Advocate
4 days ago
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Customer Success
6 days ago
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Customer Success Advocate
1 day ago
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Customer Success Advocate
2 days ago
Singapore Lenovo Full timeRequirements and QualificationsThe ideal candidate will have 8+ years of experience working within the technology industry in a sales/architect role, solving technology challenges. A background in people management is a plus but not mandatory. The candidate should possess knowledge of Lenovo's portfolio, competitive solutions, and how they relate to customer...