Customer Success

1 week ago

Singapore SNAPHUNT PTE. LTD. Full time

**The Role**

**As a Customer Success, you will be responsible for**:

- Developing and managing client portfolios while generating new leads.
- Analyzing customer behavior and industry trends to sustain business growth & profitability by maximizing value.
- Acting as an advocate for clients to improve clients' experience (e.g. identify needs, handle and resolve customer requests and complaints)
- Creating a strategy to minimize customer churn.
- Maintaining strong long-term relationships with clients

**Ideal Profile**
- You have 3+ years of experience in Customer Success, Account Management, or similar client-facing roles.
- You possess excellent project management abilities and have a solid track record of quality project delivery in stringent timelines.
- Excellent relationship-building ability and a proven record of good client retention rates, and upsell and cross-sell targets-based performance would be advantageous.
- You possess good communication and articulation abilities in English, in order to work with clients across the region.
- You take ownership and possess good problem-solving and critical thinking abilities.
- You are highly goal-driven and thrive well in fast-paced environments.

**What's on Offer?**
- Great opportunity to grow with a high-learning curve
- Work alongside & learn from best in class talent of the industry
- Opportunity for career progression and leadership position

**About us**

Our client enables businesses to truly focus on their people with their comprehensive, cloud-based solution that covers every HR process from payroll, recruitment, leave tracking, etc. Our client aims to transform the workplace experiences of people across the globe through their intuitive, affordable, and easy-to-implement, use and scale HR software.

**Ref: 62K1RJNI5D

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