Customer Success

4 weeks ago

Singapore MOMENTUM Z PTE. LTD. Full time
Roles & Responsibilities

About Momentum Z

Momentum Z is a cybersecurity, data protection, and compliance consultancy dedicated to helping SMEs and enterprises meet regulatory standards and build digital resilience. We specialize in frameworks such as CSA's Cyber Essentials & Trustmark, IMDA's DPTM/DPE, ISO27001, and more.

Role Summary

We are seeking a proactive and empathetic Customer Success Executive to drive smooth client onboarding, manage training, and provide continuous support. You will be the primary touchpoint for clients post-sale, ensuring they are guided, informed, and supported through their certification or cybersecurity journey.

Key Responsibilities

1. Client Onboarding

  • Welcome and onboard new clients with a structured orientation plan
  • Coordinate kickoff calls with consultants and client stakeholders
  • Ensure all required documentation is collected and shared for project commencement

2. Project Support & Coordination

  • Monitor progress of each client milestone (audit prep, policy review, etc.)
  • Provide weekly status updates and reminders to both internal and client teams
  • Escalate issues or blockers to project leads or management

3. Client Enablement

  • Assist clients in understanding cybersecurity frameworks and processes
  • Schedule and conduct user training, awareness sessions, or demo walkthroughs
  • Share educational resources and FAQs to improve client literacy

4. Relationship Management

  • Maintain high levels of client satisfaction and engagement throughout the journey
  • Serve as the voice of the client in internal discussions
  • Gather feedback for continual service improvement

5. Documentation & Reporting

  • Maintain accurate CRM records and track client journey stages
  • Support documentation for grants or compliance evidence (as needed)
  • Prepare internal reports on onboarding metrics and client health

Bonus Skills / Experience

  • 2–5 years in client-facing roles
  • Exposure to cybersecurity or compliance
  • Excellent communication skills
  • Knowledge of CSA/IMDA/ISO frameworks
  • Detail-oriented, organized
  • Familiarity with grant processes (EDG, NCSS)
  • Empathetic, people-first mindset
  • Strong problem-solving ability
  • Experience with CRM tools would be helpful
What You Get
  • Be part of a high-impact cybersecurity company improving SME resilience
  • Opportunities for growth into Customer Success Manager or Delivery Lead roles
  • Flexible hybrid work setup and a collaborative team culture
  • Learning budget to grow your cybersecurity and compliance knowledge
Tell employers what skills you have

CRM
Excellent Communication Skills
Account Management
Customer Experience
Literacy
Relationship Management
Cybersecurity Framework Application
Customer Success
Compliance
Grants
Advocate
SaaS
Presentation Skills
Customer Satisfaction
Evidence
Audit

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