Customer Success Strategist

2 weeks ago

Singapore beBeeLeadership Full time $120,000 - $180,000

Driving Customer Satisfaction

Job Overview

The Director of Customer Success plays a pivotal role in driving customer satisfaction and retention for leading enterprise customers. This key position leads the coordination of premium post-sales engagement, ensuring customers achieve maximum value from their investment.

Key Responsibilities
  • Lead a team of Customer Success Managers and Technical Account Managers to guide customers, drive platform health, and deliver impactful outcomes.
  • Develop and implement strategic partnership plans to support customer success and growth.
  • Partner with regional sales and services leadership to ensure alignment on account strategy and joint success plans.
  • Assess and improve the impact of Ultimate Success programs through data-driven information and regular performance assessments.
Requirements
  • Bachelor's degree required; higher-level degree preferred.
  • 10 years proven experience in customer success, digital consulting, or strategic account leadership, including large-scale transformation delivery.
  • 5+ years leading high-performing teams within a technology or enterprise software environment.
  • Proven success collaborating with executive collaborators and delivering tangible business impact in complex customer settings.

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