
Customer Journey Strategist
2 weeks ago
**Customer Journey Strategist
**As a Customer Journey Strategist, it is essential to have a deep understanding of the customer and their journey to ensure that all touchpoints are streamlined and effective. By implementing customer journey strategies, you can improve customer satisfaction, increase customer loyalty, and ultimately drive business growth.
Responsibilities of a Customer Journey Strategist:
- Develop and implement customer journey maps to improve overall customer experience and satisfaction
- Identify pain points in the customer journey and develop strategies to address them
- Collaborate with cross-functional teams to ensure consistency and alignment of customer journey across all touchpoints
- Collect and analyze customer data to inform customer journey decisions and strategies
- Develop and implement customer segmentation strategies to improve targeting and personalization
- Continuously monitor and optimize customer journey to improve overall performance and ROI
- Stay up-to-date with industry trends and best practices related to customer experience and journey mapping
- Communicate customer journey strategies and initiatives to key stakeholders and leadership teams
As a Customer Journey Strategist, it is essential to have a deep understanding of the customer and their journey to ensure that all touchpoints are streamlined and effective. By implementing customer journey strategies, you can improve customer satisfaction, increase customer loyalty, and ultimately drive business growth.
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Customer Journey Designer
6 days ago
Singapore Keppel Land Limited Full timePurpose of Job: - Create memorable experiences for customers across Keppel Land’s asset classes. Focus on reshaping the customer journey, and reducing pain-points & frictions, to deliver maximize delight & advocacy.- Inject the voice of the customer into the product / development / concept design process so that Keppel Land can create compelling value...
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Customer Journey
1 week ago
Singapore AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our...
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Customer Journey Design Intern
7 days ago
Singapore Keppel Land Limited Full timeReporting to the Journey Design Lead, the intern will be part of the team in creating memorable experiences for customers across Keppel Land’s asset classes through reshaping the customer journey, and reducing pain-points & frictions, to deliver maximize delight & advocacy. Some key tasks include: - Map and review existing customer journeys- Identify and...
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New Customer Onboarding Strategist
1 week ago
Singapore Google Full timeJoin to apply for the New Customer Onboarding Strategist (English, Bahasa Indonesia) role at Google Join to apply for the New Customer Onboarding Strategist (English, Bahasa Indonesia) role at Google Get AI-powered advice on this job and more exclusive features. Google will be prioritizing applicants who have a current right to work in Singapore, and do...
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Customer Success Journey Lead, Security
2 weeks ago
Singapore Cisco Systems Full timeIn this critical role, you will define and craft the customer experience adoption journey across global geo’s, buying programs, architectures, solution domains, use cases, products, platforms and systems. Further to this is the ability to develop customer centric high-level capability roadmaps outlining the key areas of value realization that will lead to...
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Customer Experience Strategist
2 days ago
Singapore US Office of Personnel Management Full time**Duties**: Successful Customer Experience Strategists have dedication to mission, the ability to continually re-center on the customers we serve, and willingness to go deep into projects and then zoom out to persuade leadership on the value of this work using data, user research, and customer insights. As a Customer Experience (CX) Strategist, GS-0301-13,...
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Singapore Google Full timeGoogle will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. Minimum qualifications: - Bachelor's degree or equivalent practical experience. - Experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Analytics,...
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Singapore KLA Corporation Full time**Company Overview** KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA...
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Digital Product Strategist
6 days ago
Singapore beBeeStrategist Full time $120,000 - $160,000Job Description:Product Visionary We are seeking an exceptional Product Manager to drive the vision, strategy, and execution of digital products that enhance client onboarding and servicing journeys. As a key member of our team, you will work closely with journey strategists, UX designers, engineers, and business stakeholders to deliver scalable,...
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Digital Strategist
1 week ago
Singapore ADK CONNECT SINGAPORE PTE. LTD. Full time**Job Overview** Whether you call yourself a digital communications planner or strategic planner, here at ADK Connect, a digital strategist does exactly what the name suggests. As a senior digital strategist, you should be intimately familiar with digital platforms and digital touchpoints that makes up a consumer’s everyday interaction. More importantly,...