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Reception Supervisor

3 weeks ago

Singapore IBIS SINGAPORE ON BENCOOLEN Full time

**GENERAL MISSION**
- The Front Office Supervisor is directly responsible for the day to day operations of the Front Desk whilst on duty.
- Leading the team to ensure that the Reception operations runs smoothly at all times and supportin receptionists on their day to day tasks.
- Ensure that all of the hotel’s guests are greeted, assisted with a level of service and welcome in a genuine warm way at all times.
- Ensure that all Keys to Success Policies & Procedures are followed at all time. Being a key Training Champion for the Reception desk team.
- Understands the Hotels Trust You KPIs, support Front Office Manager to share information on recent reviews, positive & negative with the Reception team

**Responsibilites
- Able to assist the Duty Manager to ensure smooth operations at the front office at all times.
- Assist the Duty Manager to reviews staffing roster at commencement of shift to ensure best deployment for maximum efficiency.
- Able to assist the Guest Service Executive in resolving any operational issues.
- Able to assist Duty Manager in controlling of room inventory. Managed allocations according to hotel directives. Plan room allocation and preparing arrivals, bearing in mind of any special requests.
- Coordinating with housekeeping on a daily basis to ensure rooms are cleaned on time, departures are checked out timely and VIP arrivals checked.
- Update PMS (Opera) and being able to use the program as an expert for Front Office area. Able to train others to do so too.
- Promote, develop and maintain strong working relations, ensuring that your shift / team runs smoothly and guests are greeting professionally, in a Heartist manner.
- Monitor performance standards, reporting issues/concerns as needed.
- Able to assist the Duty Manager in handling guests’ request and complaints.
- Able to train all existing and new team members.