Reception Supervisor

6 days ago

Singapore GOLDTECH RESOURCES PTE LTD Full time

Job Decription:

- Welcome visitors in a warm and friendly manner and directing them appropriately.
- Maintains security by following procedures, monitoring checking system (TDS) and issuing visitor badges.
- Answering telephones in a professional manner and appropriately handling or referring questions and requests.
- Thoughtful and provides anticipatory service whenever possible and responds to requests in a helpful and timely manner.
- Maintain all conference space tidy and presentable.
- Managing meeting room availability through internal reservation system (EMS).
- Coordinate with clients on catering requests and liaise with on-site team and vendors.
- Take inventory of supplies and restock as needed.
- Coordinating internal and external events with Facilities Management team.
- Assisting with a variety of administrative tasks including printing, copying, scanning and luggage storage.
- Assisting in making, altering, or canceling reservations.
- Answer questions regarding rooms, facilities, multimedia, setup, and events.
- Willing to undertake any reasonable request made by management.
- Induction and training of all new staff to agreed standards.
- Continually assess and evaluate systems and quality, recommending changes and
improvements to the practice manager as appropriate.
- Manage day to day issues that may arise within the team or with individuals.
- Regularly evaluate quality of individual and team performance.
- Ensure adequate staffing levels, approve annual and other leave, and organise shifts ensuring
all functions are covered as required.

Job Requirements:

- Experience of working within a demanding fast paced environment
- Excellent verbal and written communication skills
- Experience of working within a Corporate or Hotel Reception
- Professional attitude and appearance
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Strong customer service skills
- Support and motivate the team to achieve a ‘best in class’ service.
- Displays a high level of confidence and knowledge when carrying out duties.
- Ability to be resourceful and proactive when issues arise
- Previous Reservationist and/or Receptionist experience working in an environment where there are peaks and troughs in demand during service times
- Experience of working in environments involving high levels of customer care

1. Recent photograph
2. Personal particulars
3. Education Level
4. Each employment background
5. Working experience
6. Reason for leaving each employment
7. Last drawn salary
8. Expected salary
9. Date of availability

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