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Manager, Learning and Professional Development

2 weeks ago

Singapore NCS National Council of Social Service Full time

The Manager, Learning and Professional Development (LPD), is responsible for developing relevant learning programmes for the social service sector in a responsive manner. This will be reflected in speed to develop, market & implement learning provisions, and high take-up of SSI products.

You will serve as the LPD representative in assigned cross-unit teams to support the ADDIE model in producing learning activities for assigned sub-sectors by working closely with the following internal stakeholders:
1. Community and Partnerships for Learning team - to plan and resource for development and marketing of new courses, through a mix of in-house and outsourced manpower deployment.

2. Programme and Learning Services team - to guide operations for launching of courses, including the effective use of SSI’s Integrated Learning and Training Management System (iLTMS).

3. Quality Assurance and Evaluation team - to analyse Kirkpatrick’s L1 to L4 feedback to improve existing courses where needed.
- Design and develop courses in an agile manner with appropriate learning outcomes and a full spectrum of learning interventions such as tech-enabled and workplace learning to meet the learning needs of sector professionals and social service agencies
- Support the quality of SSI’s adult educators through a robust Adult Educator (AE) talent management framework in the areas of AE recruitment and performance management efforts
- Monitor L1 to L4 feedback of courses to ensure course effectiveness and identify areas for improvement
- Support the development and implementation of SSI’s integrated Learning and Training Management System (iLTMS) as a supporting tool for SSI’s online learning provisions to provide a delightful learning experience for learners
- Collaborate with key internal and external stakeholders to achieve learning intervention development for the sector
- Manage project deliverables through close monitoring of project resource parameters including but not limited to budgetary guidelines of NCSS
- Report project status to DD/SSI and at SSI management meetings on a periodic basis

**Personal Competencies**:

- Good interpersonal and communication skills
- Good writing skills
- Attention to detail

**Skills & Knowledge**:

- Pedagogical knowledge in blended adult learning, including face-to-face delivery, tech-enabled learning and workplace learning
- Relationship management
- Planning, Organising & Analysing

**Experience**:

- Possesses social service sector knowledge and/or experience
- Curriculum development and delivery of adult learning programmes
- Has prior experience in or familiarity with CET landscape