Customer Support Officer

1 week ago

Singapore OXPAY SG PTE. LTD. Full time

**Customer Support Officer**:
**Summary**:
OxPay Financial Limited is a leading payment company in Asia listed in the Singapore Stock Exchange. Its subsidiary, OxPay SG Pte Ltd is a MAS-licensed Payment Service Provider. Together with licensed payment subsidiaries in Malaysia, Thailand and Indonesia, the Group aims to become an ASEAN payment powerhouse by expanding to more countries in Southeast Asia.

We are seeking a Customer **Support Officer **who will be responsible for the general customer-facing services of the company focusing on attending customer inquiries, escalating customer issues, updating customer records in our system, deploying payment devices and services to customer premises and other activities in the Operations Department.

**Responsibilities**:

- Monitor incoming requests, notifications and alerts from various parties.
- Responsible for monitoring and first level of resolution of issues raised by customers.
- Resolving through existing procedures, researching, diagnosing, troubleshooting, and identifying solutions to customer problems.
- Taking ownership for following through to resolve reported issues.
- Conduct remote troubleshooting and give clear instructions to customers.
- Route and escalate the issues to other departments if needed.
- Establish a timeline and coordinate with other departments for harder-to-solve problems.
- Create responses and keep customers informed of progress.
- Provide briefing and training on operation processes to internal departments.
- Create & update help, user guides, process documentation and manuals for the team to utilise.
- Install, setup, troubleshoot or maintain hardware and software configurations
- Schedule and deploy payment services and devices to customer premises.
- Provide product functionality training to customer users
- Onsite support, troubleshooting and maintenance
- Keep track of inventory, order replacement parts or repairs as required.
- Provides general administration support in various administration functions.
- Coordinate and work closely with all departments
- Make daily/weekly, routine or ad hoc report

**Requirement**:

- Nitec/Poly in relevant Information or Computer Technology or Business.
- Experience as a Customer Support, Technical Support, Admin Support or a similar role preferably in Fintech or a digital marketing field would be an advantage
- Class 2B or above licence with motorbike would be an advantage
- Singaporean preferred

**Skills and Qualifications**:

- Systematic and methodical in diagnosing issues
- Able to use computer softwares
- Electronic Mail Software - Gmail
- Understand Cyber Security
- Record Management Skills
- Communications skills
- Conflict Management abilities
- Information Ordering
- Can make sound and logical decisions with patience
- Problem-solving skills
- Resourcefulness
- Integrity (Honesty, Dependability)
- Excellent Interpersonal Skills and customer service
- Attention to detail
- Active Learner
- Good command of Written and Verbal English Language
- Can work independently with mínimal supervision
- Language: English, Chinese or Malay

  • Customer Support Director

    3 days ago

    Singapore ATR EASTERN SUPPORT PTE LTD Full time

    Our customers’ success is our success. ATR Customer support strive to ensure customers’ operating needs are being met at the highest level. Having strong relationships and deep understanding of customers operations are of significant value to us. As Customer Support Director, your objective will include: - Developing strong understanding of customer...

  • Customer Support Officer

    2 weeks ago

    Singapore Lalamove Full time

    Overview Join to apply for the Customer Support Officer role at Lalamove . Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about...

  • Customer Support Officer

    1 week ago

    Singapore SINGAPORE SAFETY GLASS PTE LTD Full time

    **Job Opportunity: Customer Support Officer **Company**:Architectural Glass Manufacturing Company We are seeking a highly organised and detail-oriented **Customer Support Officer **to join our dynamic team. As a key player in our operations, you will be responsible for ensuring the smooth and efficient processing of customer orders, handling queries, and...

  • Customer Support Officer

    2 weeks ago

    Singapore DPEXI PRIVATE LIMITED Full time

    We are hiring **Customer Support Officer **to join us in DPEXi brands. **_If you have what it takes to make it shine; _** - Reporting at Changi South office - 5.5 days work week (with Saturday WFH) - 1pm to 9pm Duty Hours Monday to Friday - Able to communicate in standard Business English - Able to work in a Team and Good interpersonal skills - No...

  • Customer Service Support

    2 weeks ago

    Singapore AETOS SUPPORT SERVICES PTE. LTD. Full time

    **About AETOS AETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services.AETOS Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance. **About...

  • Customer Support Officer

    2 weeks ago

    Singapore ADEPTWERKS PTE. LTD. Full time

    Salary: $2100 - $2400 (based on experience) Workdays: 5 days Working hours: 845am to 6pm Location: 5 Upper Aljunied Link - Provide administrative support to sales team - Attend to customer's enquiries - Manage customer database & orders in SAP system - Assist in generating monthly reports to management - Any other adhoc duties assigned - OJT will be...

  • Customer Support Officer

    1 week ago

    Singapore ECSAL TECHNOLOGIES PTE. LTD. Full time

    **Responsibilities** - Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests - Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation - Prepare and submit quotations to customers promptly - Prepare and submit documents required by...

  • Executive, Customer Service and Operations

    2 weeks ago

    Singapore STROKE SUPPORT STATION Full time

    **Responsibilities **Customer Service** - Ensure client service associates execute their role well and provide execellent customer service to clients and their caregivers. - Covering the duty of the team as required to ensure smooth daily operations. - Liaise with relevant departments for follow up on client related matters. - Ensures accurate and timely...

  • Customer Support Officer

    2 weeks ago

    Singapore My Drum School Full time

    My Drum School (“MDS”) is Singapore’s first and largest school for specialized drum education. Established since 2007, the MDS ethos has always been one of excellence and James Pang, our Founder, recognizes the fundamental importance of drums. Through the 14 years of operations, we have opened 4 Centres in Ang Mo Kio (North), Potong Pasir (Central),...

  • Customer Support Officer

    5 days ago

    Singapore RMA CONTRACTS PTE. LTD. Full time

    Roles & ResponsibilitiesOnboarding timeline:1.5 weeks to interview after being contactedStart work after 8 weeks upon successful interviewThe Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but...