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Executive, Customer Service and Operations
2 weeks ago
**Responsibilities
**Customer Service**
- Ensure client service associates execute their role well and provide execellent customer service to clients and their caregivers.
- Covering the duty of the team as required to ensure smooth daily operations.
- Liaise with relevant departments for follow up on client related matters.
- Ensures accurate and timely record keeping of all enquires.
**Procurement**
- Ensure procurement process of office/facilities related purchases is done in an organised and timely manner.
- Manage and oversee admin work processes such as issuance of staff uniform, access cards and related items.
**Facilities**
- Work with Landlords/Managing Agents on matters related to facilities.
- Source and liaise with contractors where necessary.
- Execute facility related projects from start to end.
- Ensure proper upkeep of the centre and report any faulty office equipment to RO for further action.
- Manage all matters pertaining to maintenance of the centre (eg. Aircon, pest control, outsourced cleaner duties, copier maintenance).
- Ensure office related consumables are regularly stocked (Eg. Pantry items, stationary, tissues).
- Ensure office related consumables are regularly stocked (Eg. Pantry items, stationary, tissues)
**Requirements**:
- Minimum Diploma in any discipline.
- Minimum 3 years of customer service and operations experience.
- Knowledge and experience in Facilities Management is not necessary but will be an added advantage.
- Possess excellent customer service and good interpersonal skill.
- Patience and gentle disposition with empathy and strong listening and communication skills.
- Attentive to details and meticulous in following up on customers’ requests.
- Computer literate with Microsoft Office skills.
- Exhibits positive mindset and maturity to cope with changes in a dynamic environment.
- Resourceful and possess strong problem solving skills.
