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Customer Service Executive

2 weeks ago

Singapore BAKERY BRERA AND FINE FOODS PTE. LTD. Full time

You will be working with a great team serving the esteemed customers in a buzzing bakery. Bakery Brera is committed to be the leading artisanal bakery & cafe providing quality baked products and customer service that emphasizes empowerment, continuous improvement, education and community service, with an on-going development aim to becoming a progressive SME of the future.

Looking for mature individuals to work in professional artisan bakery & cafe:

- to serve customers(corporate, walkin, online, events) with pride and care.
- opportunity to work from home for planning and paperworks, replying customer enquiries, invoicing, ordering, supplier management, sourcing, social media, strategic marketing etc.
- opportunity for executive tasks when more experience about company and products, manage staff scheduling, process improvement, product testing etc.
- managing and curating menus for corporates, parties and events with more experience.
- embrace operational efficiency, carrying out SOPs, cost effectiveness, productivity improvement and promote sales.
- to promote the products and presenting value add information (e.g allergy, dietary requirements).
- to deliver service excellence: Provide consultation on products and services to walk-in, online including social media etc and corporate customers.
- to develop and monitor housekeeping and hygiene standards.
- checking stock and replenishment.
- manage order fulfilment and customer satisfaction.
- having good product knowledge on bread and pastries (training provided).
- Build relationships with customers.
- inspired individuals and serve with a mission heart.
- looking for long term working relationship to grow with company.
- capable seniors, homemakers are welcome.
- Locals and Singapore PRs only.
- whatsApp/Call Thrina at 98163637 for a quick chat.