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Tech Support Analyst, Executive Support

3 weeks ago

Central Singapore Emprego SG Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Salary**
- $6,000 - $12,000 Per Month**Date Posted**
- 3 hours agoAdditional Details

**Job ID**
- 107241**Job Views**
- 1Roles & Responsibilities

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Role Responsibilities

Business

Ensures that support and services provided to Executives meet established service level commitments and End User Satisfaction

Serves as a first point of escalation for executives and takes end-to-end ownership of resolving reported issues and fulfilling requests

Tracks issue response, resolution times, and customer satisfaction

Reviews all performance data, and where deficiencies are identified, ensures appropriate corrective actions are pursued in a timely manner

Regularly communicates improvements and changes to Executives, including ways in which available technology can be fully utilized to drive greater productivity

Builds productive relationships with Executives and support staff

Resolves technology issues encountered by executives in a timely manner and ensures systemic issues are escalated and remediated to prevent further occurrences

Influences the broader technology community to drive required improvements in support and services offered to executives

Proactively pursues, through insights gained by working with executives, improvements to existing processes and technology offerings, including introduction of new technologies that maximize productivity

Provides one-on-one training regarding the features and functionality of a broad set of technologies used by Executives

Recognises and identifies deficiencies and drives all necessary changes

Superior service orientation

Ability to effectively interface with business executives

Ability to navigate the technical and diverse challenges involved in supporting the executive management team of a global enterprise

Willing to travel locally and overseas to support offsite events

Provide IT home setup and support for senior executive members

Provide IT Support for virtual events (on site and remote)

Provision of support between 7:00 and 19:00 plus out of hours and weekends (on rota)

Customer facing role

Build relationships and collaboration with Global Support staff to drive consistently high-level support

Take a pro-active approach wherever possible

Build appropriate culture and values. Set appropriate tone. Collaboration with Business partners

Manage Client knowledge base

Regulatory & Business Conduct

Display exemplary conduct and live by t