
Technology Support Analyst
1 week ago
The Technology Support Analyst is responsible for providing technical assistance and support to end-users across various technology platforms. This role involves troubleshooting hardware and software issues, installing and configuring systems, and documenting support processes. The Support Analyst must have excellent problem-solving skills, a strong customer-service orientation, and the ability to communicate technical information effectively.
**Responsibilities**:
- Providing 1st and sometimes 2nd line support to all company’s sites hardware and software.
- Escalate to support parties’ issues and manage the outcome.
- Receives and handles requests for service, following agreed procedures.
- Acts as the routine contact point, receiving and handling requests for support.
- Ensures that incidents are handled according to agreed procedures.
- Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents.
- Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents.
- Contributes to testing and improving incident management procedures.
- Perform hardware and software installations on new and existing desktop and laptop computers.
- Assist with the administration of the Company Phone System
- Reports on progress and resolves issues.
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
- Stay up-to-date with the latest computing trends, technologies, and best practices.
***Skills/Requirement**:
- **Degree/Diploma/NITEC in Information Technology, Computer Engineering or equivalent**:
- **Technology Operation: ITIL**:
- **Modern work: Office 365**:
- **Infrastructure and Network: Windows OS, Windows Servers, Cloud Technology (Azure, AWS, Google), IOT, Virtualisation, Android, iPhone, iPad and Mac OS.**
***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R22105864 (Gu Jiashun)
-
2nd Line Support Analyst
3 days ago
Singapore Informa Global Support Full timeCompany Description **Informa** is a leading international intelligence, events and scholarly research group. We're here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know more and do more. Informa is listed on London Stock...
-
Technology Analyst
2 weeks ago
Singapore Scoot Tigerair Pte Ltd Full timeSummary Do you have a travel bug to fix? Calling all aspiring Technology Analysts, we’d like to invite you to our Scoot’s Tech Recruitment Day on 26 Nov! We are searching for Technology Analyst in two roles - Business Analyst and Technical Analyst. **Job Description**: - Business Analyst - As a Business Analyst in Scoot, you will work closely with...
-
Technology Enabled Analyst
1 day ago
Central Singapore Booz Allen Full timeTechnology Enabled Analyst **Key Role**: **Basic Qualifications**: - 3+ years of experience with programming in Python, R, or JavaScript - Experience with providing intelligence support to DoD and Inter-Agency partners - Experience with intelligence systems, domains, and analytical tools - Experience with developing high-quality deliverables tailored to...
-
Technology Business Analyst
2 weeks ago
Central Region, Singapore D L Resources Pte Ltd Full time $90,000 - $120,000 per yearResponsibilities:We are seeking an AML Senior FBA / Project Manager to join the AML Technology and Operations team, where you will play a key role in supporting and driving Group Compliance initiatives. This role requires close collaboration with various technology and support teams across the bank.Key Responsibilities:Lead and manage end-to-end...
-
Information Technology Analyst
2 weeks ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** Contract **Salary** $3,000 - $4,800 Per Month **Date Posted** 1 day ago Additional Details **Job ID** 2094 **Job Views** 3 Roles & Responsibilities - Executing of planned test scripts and recording the results and output. Any issues raised to be properly recorded, tracked and resolved. -...
-
Applications Support Technology Lead Analyst
2 weeks ago
Singapore Citigroup Inc. Full timeOverview The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people...
-
Applications Support Technology Lead Analyst
23 hours ago
Singapore Citi Full timeApps Support Tech Lead Analyst - SINGAPORE Join to apply for the Apps Support Tech Lead Analyst - SINGAPORE role at Citi Apps Support Tech Lead Analyst - SINGAPORE 5 days ago Be among the first 25 applicants Join to apply for the Apps Support Tech Lead Analyst - SINGAPORE role at Citi Get AI-powered advice on this job and more exclusive features. The Apps...
-
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** Permanent **Date Posted** 17 hours ago Additional Details **Job ID** 3311 **Job Views** 5 **Job Description**: Job Responsibities - Core Bank Systems Analyst Bachelor Degree in Science, Engineering or similar domain.Have background knowledge Banking Technology(Deposit, Loans, Payment, Wealth)...
-
Support Analyst
2 weeks ago
Singapore Shell Infotech Full time**Support Analyst**: **Requirement Title**: - Support Analyst**Function**: - Java Technologies**No of position**: - 1**Experience**: - 3.00 - 12.00 (years)**Availability**: - Short Period**Location**: - Singapore**Status**: - Open**Support Analyst - Contract**: **RESPONSIBILITIES** 1) Work in fast paced environment for bank or financial house. 2)...
-
Support Analyst
1 day ago
Singapore Shell Infotech Full time**Support Analyst**: **Requirement Title**: Support Analyst **Function**: Java Technologies **No of position**: 1 **Experience: **3.00 - 12.00 (years) **Availability: **Short Period **Location: **Singapore **Status: **Open **Support Analyst - Contract**: **RESPONSIBILITIES** 1) Work in fast paced environment for bank or financial house. 2) Having...