Technology Support Analyst

1 week ago

Central Singapore PERSOLKELLY Full time

The Technology Support Analyst is responsible for providing technical assistance and support to end-users across various technology platforms. This role involves troubleshooting hardware and software issues, installing and configuring systems, and documenting support processes. The Support Analyst must have excellent problem-solving skills, a strong customer-service orientation, and the ability to communicate technical information effectively.

**Responsibilities**:

- Providing 1st and sometimes 2nd line support to all company’s sites hardware and software.
- Escalate to support parties’ issues and manage the outcome.
- Receives and handles requests for service, following agreed procedures.
- Acts as the routine contact point, receiving and handling requests for support.
- Ensures that incidents are handled according to agreed procedures.
- Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents.
- Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents.
- Contributes to testing and improving incident management procedures.
- Perform hardware and software installations on new and existing desktop and laptop computers.
- Assist with the administration of the Company Phone System
- Reports on progress and resolves issues.
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
- Stay up-to-date with the latest computing trends, technologies, and best practices.
***Skills/Requirement**:

- **Degree/Diploma/NITEC in Information Technology, Computer Engineering or equivalent**:

- **Technology Operation: ITIL**:

- **Modern work: Office 365**:

- **Infrastructure and Network: Windows OS, Windows Servers, Cloud Technology (Azure, AWS, Google), IOT, Virtualisation, Android, iPhone, iPad and Mac OS.**

***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R22105864 (Gu Jiashun)

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