Application Support Analyst

2 weeks ago

Singapore This is an IT support group Full time

We are looking for an experienced Application Support Analyst to join our team and provide end-to-end support across critical business applications. This role involves a blend of L2/L3 support, incident management, troubleshooting, and close collaboration with development and DevOps teams. The ideal candidate has a strong background in SQL, Java, and enterprise environments, and is capable of both root cause analysis and proactive system monitoring.
Key Responsibilities
Provide L2/L3 application support for enterprise systems across banking and retail domains.
Monitor system health, perform daily operational checks, and respond to incidents and service requests.
Analyze and troubleshoot issues across SQL/PLSQL, C#, Java, and AWS-based applications.
Collaborate with development teams for bug fixes, code analysis, and issue resolution.
Support deployment releases, including patch management and UAT coordination.
Write scripts, automation tools, and technical documentation as part of the support lifecycle.
Work in Agile/Scrum environments, participate in sprint ceremonies, and track tasks via JIRA or ServiceNow.
Manage and triage service tickets (CRs, PRs) and conduct RCA for critical incidents.
Ensure high availability and stability of customer-facing applications, especially post-production rollouts.
Required Skills & Experience
5+ years of experience in application support and maintenance roles.
Strong knowledge of SQL, PLSQL, and relational databases such as Oracle DB and SQL Server.
Hands-on experience with Java 8, Spring Boot, REST APIs, and microservices architecture.
Familiarity with C#, Python, and AWS Cloud services.
Experience working with tools such as JIRA, Git, AppDynamics, Splunk, Postman, and Docker/Kubernetes.
Prior experience in banking, financial services, or retail domains preferred.
Strong analytical skills and ability to perform root cause analysis and performance tuning.
Excellent communication skills with the ability to collaborate across business and technical teams.
Preferred Qualifications
Professional Scrum Master (PSM I) or equivalent Agile certification.
Oracle Certified (Java/SQL) is a plus.
Exposure to ITIL-based support environments.
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