Application Support Analyst

2 weeks ago

Singapore Sanderson-iKas Singapore Pte Ltd Full time

We are looking to speak to Application Support Analysts

**Responsibilities**

Application Monitoring Responsibilities
- **Supervision**: Oversee daily and monthly processes, addressing user requests in partnership with project, infrastructure, and production teams.
- **Support**: Manage overnight batches during Singapore morning/afternoon hours, ensuring swift analysis and resolution of issues to minimize downtime.
- **Reporting**: Generate daily, weekly, and monthly reports on data quality for the risk chain, with a focus on intensified monthly activities.

Incidents and Requests Management
- **Application Support**: Provide level 1 and level 2 support to business users, including traders, risk managers, market risk operators, and back-office/middle-office analysts.
- **Incident Management**: Analyze and manage incidents, problems, and requests effectively.

Problem Management and Continuous Improvement
- **Collaboration**: Work with the build team to prioritize problems and track resolutions, contributing to long-term solutions.
- **Non-Functional Requirements**: Provide non-functional requirements for implementing monitoring as code whenever applicable.

Mindset and Skills
- **Proactive Approach**: Maintain a proactive mindset regarding security, incident prevention, productivity, and service quality improvement.
- **Capital Markets Knowledge**: Demonstrate a strong interest in and understanding of capital market functions.

**Requirements**:

- **Certification**: ITIL certification.
- **Domain Knowledge**: Strong understanding of the Capital Markets domain and related market activities.
- **Software Proficiency**: Relevant experience with Asset Control software.
- **Financial Instruments**: Familiarity with financial instruments (Bonds, Rates, Equity, etc.), trading lifecycle, and market data.
- **External Data Sources**: Experience working with external sources like Bloomberg and Reuters.
- **Static Market Data Expertise**: Knowledge of data types, sources, and uses within financial systems, including reference and price data.
- **Technical Skills**:Strong proficiency in SQL.
High-level proficiency in Unix/Linux scripting.
Knowledge of XML, PL/SQL, MQ, CFT, and Control-M.
Familiarity with monitoring solutions (e.g., ITRS Geneos, Elastic Search).
- **Key Abilities**:SLA & KPI management, effective client communication, and interaction.
Predictive analysis, consulting, and escalation management.
Risk analysis and project execution.
Appetite for continuous improvement and automation.
- **Soft Skills**:Excellent communication and interpersonal skills.
Strong analytical and troubleshooting skills.
Ability to work well under pressure.
Autonomous, self-motivated, and a strong team player.
Diligence and perseverance in achieving goals, along with effective time management.

**Shift Timings**
- Work hours : 8:45am - 6:30pm SGT and shift rotation 5PM - 2AM SGT
- Rotational Week-end support.

"Sanderson-iKas" is the brand name for iKas International (Asia) Pte Ltd, a company incorporated in Singapore under Company UEN No.: 200914065E with EA license number 16S8086.

Personal data collected will be used for recruitment purposes only.

**EA Registration No.**: R21101138 - Wong Sin Yee

iKas International (Asia) Pte Ltd

**ROC No.**: 200914065E | **EA License No.**: 16S8086

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