Apps Support Tech Lead
2 days ago
**Responsibilities**:
The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
Coaching junior members in the team and liaise with senior business leads in support requirements.
Provides expertise in area and an advanced level of understanding of the principles of apps support.
Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
Acts as adviser or coach to new or lower level analysts; allocates work.
Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
Persuades and influences others through strong and comprehensive communication and diplomacy skills
Performs other duties and functions as assigned
**Qualifications**:
10+ years of experience
Excellent interpersonal and communication skills
Demonstrated leadership, and rapport building skills
Practical problem solving and strategic thinking skills
Technical - ITRS, Shell Scripting. Python is a plus.
Service oriented attitude and prioritization skills
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
**Education**:
Bachelor’s/University degree, Master’s degree preferred
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- **Job Family Group**: Technology
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- **Job Family**: Applications Support
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- **Time Type**: Full time
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- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the " EEO is the Law " poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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