Apps Support Tech Lead Analyst

This role will be working as the APAC Apps Sup Tech Lead Analyst in the Information Services Group [ISG] Production Management team. ISG aims to be the best for our clients by creating a Service-Centric organization focused on digitizing ICG's products/services, driving out manual work and delivering world-class Client Experience and enabling growth via scalability. There are three major departments with the line of business: 1) Big data infrastructure 2) Central Core Services, 3) BCMA [Banking Capital Markets & Advisory] & Wholesale Loans Credit Risk.

**Responsibilities**:

- Manages one or more apps support teams.
- Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
- Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
- Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
- Requires awareness of audit and compliance related issues.
- Contributes to formulation of strategies for apps support and other functional areas.
- Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
- Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
- Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
- Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager.
- Performs other duties and functions as assigned

**Qualifications**:

- 6-10 years experience in an Apps Support role would be an added advantage, but not essential
- Experience with people management
- Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholder

**Education**:

- Bachelor’s/University degree, Master’s degree preferred

**Skills**:**Application Support Experience**:

- 6 - 8 years of strong Application production support experience in the financial industry

**Linux**
- 4 - 5 years of experience

**Database**
- Good SQL experience in any of the RDBMS.
- Focus on Sybase / Oracle / MSSQL databases

**Scheduler**
- Autosys / CONTROL-M or other schedulers will be of added advantage.

**Programming Languages**
- PowerShell, UNIX shell scripting, Python, Java will be of added advantage.

**Hadoop/Big Data Platform**
- Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka.
- Very good knowledge on analyzing the bottlenecks on the cluster - performance tuning, effective resource usage, capacity planning, investigating.
- Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster stability and create/analyze performance metrics.

**Microsoft**
- 2 - 3 years of experience
- Good knowledge of Microsoft based operating systems

**Additional Skills (preferable)**

Other Applications
- Knowledge / working experience of ITRS Active Console/other monitoring tools
- Knowledge / working experience of Autosys/scheduler.

Competencies
- Strong interpersonal skills
- Management experience
- Able to communicate clearly and concisely; Strong analytical and problem-solving skills
- Must have good attention to detail and a strong commitment to quality; High levels of personal commitment, professionalism and integrity
- Relationship building
- Strategic influencing
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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