Executive, Customer Service Relations
7 days ago
MAIN DUTIES AND RESPONSIBILITIES
a) Inside Sales Duties
- Responsible for the maximization of sales generated from house accounts; organic growth
- Pro-actively calling on customers to request for opportunities to quote
- Sales support in requesting for costs and assist with quotations
- Telemarketing to assist sales in securing business leads and appointments
- Maintain and develop good relationships with house customers through personal contact, meetings or via telephone
- Assisting finance in monitoring AR and collection of outstanding payments.
b) Customer Service Relations
- Maintaining all types of customers
- Building professional and appropriate business relationships with customers to meet their needs
- Rotate standby duties for after office hours emergency calls
- Coordination of air, sea and multimodal freight shipments, ensuring timely updates and providing constant support leading to improve service performance rendered to customers
- Coordinate with MBS and worldwide network partners on Routine Orders, providing support
- Prepare monthly inventory report for ship spare business
- Exports:
- Execute flight and carrier vessel bookings
- Prompt arrangement of collections
- RFQ, Quotation and Job creation and accurate costing on ALEX, XELA and PFS systems
- Check uplifts and update status to customers / agents
- Check status of arrivals / deliveries and update customers / agents with POD
- Prepare payment vouchers of critical and urgent uplifts timely
- Coordinate with vendors on DG packing, Fumigation, and site survey as per job requirement
- Imports & Drop Shipments
- Receive pre-alert documents from agents
- Check uplifts and send pre-alerts to customers and update shipment status.
- Prompt creation of job and accurate costing
- Ensure timely receipt of DNs from agents with accurate billings and profit share
- Carry out cargo inspection in the warehouse as and when required
- Responsible for ensuring all shipments are in order, with timely billing and closing of accounts during month end
c) To carry out any other duties as may be expected in a post of this level.
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