Customer Relations Executive

4 days ago

Singapore TEXTILE AND FASHION INDUSTRY TRAINING CENTRE PTE LTD Full time

As a TaF.tc Customer Relations Executive, you will be a key player in the company in ensuring overall positive customer experience by providing outstanding support to meet their needs in order to build customer lifetime value.

**Here's What You'll Do Day to Day**:

- Attend to customer enquiries on courses, course contents, and types of funding (Inbound sales)
- Filter sales enquires to relevant respective programme advisors to secure leads.
- Ensuring customer satisfaction from point-of-sale conversion to student competency/the end of qualification/module.
- Create relationships with corporate entities to ensure the satisfaction of their student representatives.
- Assist and make necessary arrangements for student requests (e.g change of intakes, reassessments, withdrawals).
- Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
- Develop, test, and implement ways to improve or digitalise student onboarding.
- Innovate and implement new ways to ensure customer satisfaction.

**Here's What We Are Looking For**:

- Strong communication and active listening skills.
- Familiar with CRM systems and practices.
- Customer-oriented and has high adaptability to different customer character types.
- Able to multi-task, prioritise and manage time effectively.
- Tech-savvy.

**Here’s What Is Minimally Required**:

- Higher Nitec or equivalent and above.
- Experience in customer service will be an added advantage.
- Able to work on the weekends or on Public Holidays.
- Proficient in MS Office.

**Salary**: $1,800.00 - $2,300.00 per month

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Weekend availability

**Experience**:

- Customer Relations: 1 year (preferred)

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